ServiceNow News
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_Why Your Service Maps Are Only Telling Half the Story — And How to Fix It_
Multi-Source Service Mapping
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5 months
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As ServiceNow's agentic narrative matures at the corporate level, I found that some customer conversations kept stalling at the same point: one level below the executiv...
Agentic Architecture Maps — A Practitioner's Guide to Sense, Decide, Act, Govern
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5 months
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ServiceNow Customer Service Management (CSM) is no longer limited to basic case handling—it is about delivering seamless, omnichannel, customer‑centric experiences across the entire service lifecyc...
✅ Tips to Prepare for ServiceNow CIS‑CSM Certification
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5 months
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Stop Drowning in Tickets: ServiceNow Recommended Actions Will Save Your Team
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5 months
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Google Cloud Next As biz agentic bot-wrangling intensifies, company says AI orchestration, security and infrastructure tools on the way
Google has overhauled its enterprise AI strategy in the wak...
Google claims to have all the answers for enterprise AI agent sprawl
The Register articles about Servicenow
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5 months
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Governance, Risk, and Compliance (GRC) leaders face growing pressure to manage complex regulatory requirements while maintaining operational efficiency. Traditional audit processes often consume si...
Maximizing GRC Efficiency: How AI-Driven Integrated Risk Management Transforms Audit Processes Across Industries
REDE Consulting
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5 months
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In early 2026, I noticed that the UX designer’s toolkit seemed to shift overnight. The industry standard _“Should designers code?”_ debate was abruptly settled by the market, not through a consensu...
The UX Designer’s Nightmare: When “Production-Ready” Becomes A Design Deliverable
Articles on Smashing Magazine — For Web Designers And Developers
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5 months
smashingmagazine.com
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Phone is still the top channel for submitting IT incidents, accounting for 42% of help desk contacts, and in industries like healthcare, retail, and finance that number climbs to 70%. Every one of ...
Video
Autonomous IT Academy - AI Skills for Requestors
ServiceNow Community
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5 months
Recently, I ran into a strange issue in ServiceNow — for a single update, the system was sending duplicate notifications. At first, it looked like a notification configuration problem, but after di...
Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It)
New article articles in ServiceNow Community
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5 months
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Security is not a feature in the Australian Federal Government; it is the foundation. As architects, we must navigate the Information Security Manual (ISM) and ensure our ServiceNow instances are r...
The CMA Blueprint for Australian Government Data Security: Hardening the Instance
New article articles in ServiceNow Community
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5 months
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The challenge
A common request I get from customers is that they've heavily modified a form in ServiceNow, and they'd like to revert it back to baseline / out-of-the-box.
Did you make huge chang...
How to Revert Forms & Lists Back to Baseline in ServiceNow
davidmac.pro
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5 months
davidmac.pro
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Looking to transition from Software Engineer to TPM, and was wondering how other people started their journeys. If you have any other tips too, I would love to hear them. Thank you!
Becoming a TPM - where did your journey start?
New article articles in ServiceNow Community
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5 months
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SmartDocs vs. Document Intelligence: Ask your Docs or Automate them? What's the difference (and When to use each)?
Table of Contents
- [What is Now Assist for Document Management (SmartDocs)?](...
SmartDocs vs. Document Intelligence
New article articles in ServiceNow Community
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5 months
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Into trivia, roundtables, real talk from platform experts, or want to walk away with something you can actually use? Here's what's flying under the radar.
Hidden Agenda Gems: CreatorCon Sessions You Should Know About
New article articles in ServiceNow Community
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5 months
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ServiceNow offers two distinct ways to discover your AWS environment - Pattern-Based Discovery and the Service Graph Connector(SGC). Each has its strengths, trade-offs, and ideal use cases. Here's ...
AWS Discovery on ServiceNow: Pattern-Based vs. Service Graph Connector - Which Should You Choose?
New article articles in ServiceNow Community
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5 months
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The feedback on feedback survey is here — Help us improve how Knowledge Management captures yours
New article articles in ServiceNow Community
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5 months
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Agentic AI for Employee Journey Management: Overview
This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management (EJM) in ServiceNow...
Agentic AI for Employee Journey Management: Overview
New article articles in ServiceNow Community
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5 months
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Step-by-step demonstration of migrating from ITSM Agent Workspace to Service Operations Workspace using the on-screen migration utility. Chapters: 00:10 Why migration is essential 00:42 Agent Works...
Video
ITSM | Migrate from ITSM Agent Workspace to Service Operations Workspace
ServiceNow Documentation
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5 months
