Security is not a feature in the Australian Federal Government; it is the foundation. As architects, we must navigate the Information Security Manual (ISM) and ensure our ServiceNow instances are resilient enough to handle sensitive data.

As an architect working across many Australian Federal Government departments and agencies across the years, one particular topic stands out almost every time, Security.  Security is not just another feature that need to be addressed and fulfilled when we sell ServiceNow to government. Sure, security is paramount across all sectors, however in Federal Government, it is the Foundation. So how does ServiceNow address this?