Feature Shorts: Retail store plans and fulfillment
ServiceNow Community
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Apr 13, 2026
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video
With the Q1 '26 release, retail customers can now manage and coordinate store tasks at scale with store plans — featuring a new out-of-the-box authoring experience that makes it easy for HQ to create, schedule, and dispatch task-based work across multiple locations. In this demo, see how an HQ operations manager sets up a task plan, schedules it to dispatch to all stores on a specific date, and how store teams pick up and complete their tasks directly from the ServiceNow Retail mobile app. Link to product documentation: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-operations-overview.html
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https://www.youtube.com/watch?v=2ztUJGCXBps