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Feature Short: Agentic Contact Center - Customer 360

ServiceNow Community · Apr 14, 2026 · video

See the Customer 360 experience for Agentic Contact Center for Banking in action. This demo walks through the purpose-built customer profile page designed for CSR agents, and shows how the Customer 360 AI Agent answers natural language questions about a customer's accounts and products in seconds — giving agents everything they need to resolve issues faster, all within ServiceNow, and all designed to reduce handle time and increase customer satisfaction. Want to dive deeper? Explore the full product documentation here https://www.servicenow.com/docs/r/financial-services-operations/agentic-contact-center-for-banking-landing.html

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https://www.youtube.com/watch?v=5UxmGcbLf0s