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If you can’t see your IT environment, you can’t manage it. This session explores how a service-aware CMDB enables greater visibility into infrastructure and mission-critical digital services. Attendees will learn best practices for CMDB population, governan...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, relea...
Hello Atlanta SNUG Members! We are excited to be planning the next Atlanta SNUG and are looking for customers who want to host, present or be a part of the planning com...
Ultimate List Flexibility: Transform Scripts in the List Controller What You Will Learn By the end of this post, you will be able to: 1. Understand what the L...
ATF test cases are not recommended to be built in Production and the best practice approach is to have it build and execute in the Non-Production instances. Production sho...
Learn how to measure and troubleshoot agentic AI workflows. Replay the webinar. Agentic AI is only as valuable as it is reliable. To build a production-ready environmen...
Overview This article explains how to configure the “New Case” option in the Chrome tab (New Tab menu) in CSM Configurable Workspace so that it opens the Case Type Sel...
- April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management! - May: Transforming Knowledge Management on Pla...
I’m really interested in this emerging idea that the future of web design is Generative UI Design. We see hints of this already in products, like [Figma Sites](https://www.figma...
Go live with agentic AI workflows! Check out this webinar for a hands-on demo. ServiceNow's agentic workflows leverage powerful automation capabilities that help admini...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and ...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and ...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB / ServiceGraph. Previously he served as CPTO at Skytap an...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and ...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and ...
In the early days of the web, the search bar was a luxury, added to a site once it became “too big” to navigate by clicking. We treated it like an index at the back of a book: a...
If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than...
If you've ever tried to explain ServiceNow HAM Pro to a project manager who thinks "asset management" means a spreadsheet in SharePoint this one's for you. One question...
Service Operations Workspace (SOW) can significantly modernize the agent experience: faster triage, cleaner navigation, and more context in fewer clicks. But implementations stu...
Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happ...
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We are excited to announce the general availability of the Microsoft Defender Incident ingestion integration with ServiceNow Security Incident Response (SIR). This integrat...
Bulk updating records in ServiceNow doesn’t have to be risky or tedious. In this video, Kristen walks through Data Management Update Jobs and Delete Jobs, powerful features that...
If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than...
What the 2025 ServiceNow Salary Survey means for your hiring strategy Our 2025 Global ServiceNow Salary Survey gathered responses from 260 professionals across roles, regions,...
