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About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. - Session date: January 06, 2026 - Questions: 14 total (9 written, 4 extr...
ServiceNow Now Assist Guardian: Enterprise Protection That Accelerates Deployment  Store Apps release. Please note that this is a ...
Big Picture (one‑liner) 👉Identification & Reconciliation rules answer two different questions: | Question | Answered by | | “Is this CI already existing or is it...
In the latest GlideChat, Brett Karl, VP of Alliances, Channel, & Federal Sales, and Trevor Edy, Industry Sales Director of SLED, dive into how digital transformation and Service...
Every now and then, I stumble onto an old project of mine, or worse, someone else’s, and I’m reminded just how chaotic CSS can get over time. In most of these cases, the !import...
| Main Topic: Your Knowledge Base is calling, it wants to be useful- special guests from UNF + Knowledge Center updates [Dec 2025 store & Australia] ServiceNow Su...
Repetitive desktop tasks eating into your day? Learn how Agentic Desktop brings no-code, AI-powered automation to legacy apps, no APIs or developer help required.
Great automation starts with great recordings. Explore the foundational principles that guide how Agentic Desktop captures, interprets, and replays your desktop interactions wit...
_Learn how the Report a GRC Issue AI agent validates your input, structures issue details, and automatically suggests relevant controls, policies, and entities — all from data a...
Overview The Report a GRC Issue agent is ready to use out of the box, but most organizations have unique terminology, governance structures, and data models. This arti...
Meet the people who make ServiceNow one of the world's most ethical companies. Every day, our employees lead with integrity and build trust with colleagues, customers, and partn...
The annual Best Employee Experience Contest spotlights exceptional employee experiences across the ServiceNow ecosystem. This year, the contest reflects where our customers are ...
When it comes to getting some kb articles visible to unauthenticated (public) users, I found advice that looks basically like this: 1. Navigate to Knowledge \> Administrat...
ServiceNow Knowledge Graph application enhances the Now Platform by creating a semantic layer that connects data, relationships, and context across the enterprise. It structures...
はじめに ServiceNow の AI Agent は、設定画面を開けばすぐに動き始めます。 Role を書いて、Instructions を書いて、ツールをアサインすれば、会話が始まる。 「思ったより簡単だな」と感じる瞬間が、実は落とし穴の入り口です。 動くことと、 正しく設計されていること は別の話です。 本番稼働後に「なぜかツールを呼ば...
Juan and Tim have a rant session with a special guest in person, Jesús Barrasa (https://www.linkedin.com/in/jbarrasa/) , well known in the knowledge graph space. We covered...
Juan and Tim have a rant session with a special guest in person, Jesús Barrasa, well known in the knowledge graph space. We covered AI trends, the balance between operational vs...
Juan and Tim have a rant session with a special guest in person, [Jesús Barrasa](https://www.linkedin.com/in/jbarrasa/), well known in the knowledge graph space. We covered...
The invoke_from_ai ACL is a user permission check — not an AI permission check. It controls whether the user triggering an AI Agent has the right to invoke AI-driven operati...
Next Experience UI New Features: Enable auto-focus on page alerts and Next Experience All Menu Editing 1) Enable auto -focus on page alerts : Automatically shifts focus t...
Next Experience UI Keyboard Shortcuts: Basic Shortcuts: | Keyboard shortcut | Action | | Windows key + PrtScn | Capture a screenshot and save in Screenshots fol...
This session focuses on strengthening software asset governance across complex federal IT environments. Attendees will explore how comprehensive discovery, license optimization,...
