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Agentic AI isn't a distant concept anymore. It's available on your ServiceNow platform today. But before your AI agents can get to work, your environment needs to be ready. That's the focus of the first session in ServiceNow's three-part Exchange webinar se...
Hello North Texas SNUG community, We are still seeking customer presentations for our SNUG on April 9th. Please reach out to [email protected] ...
Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations If you manage workspaces in ServiceNow, you have probably run into situations where the out-of-b...
Introduction Think about one of the most common questions we hear everyday: "We know AI Agents are the future, but how do we figure out the right use cases for our organisatio...
Grid reliability under pressure. Half the workforce heading for retirement. Critical infrastructure security obligations tightening. If you're a platform owner in utilities, her...
Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadersh...
Agentic Workflows bring intelligent, goal‑driven AI directly into the heart of everyday work. Instead of forcing users to switch tools or rely on opaque automation, Agentic Work...
'We want to use our capital correctly, and I think debt is a great way to do that,' says CEO Benioff Here today; here tomorrow. Salesforce CEO Marc Benioff’s stock buyback wil...
ServiceNow's chief customer officer and special advisor to the chairman for AI transformation, Chris Bedi, participates in this uniquely entertaining and genuinely authentic fiv...
Every AI provider adopted the same protocol in under 6 months. 97M+ SDK downloads. Linux Foundation governance. If you work on ServiceNow and haven't heard of MCP yet...
How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector This Article describes how to populate a Custom Last Logged in User &...
Explore Agent Workspace for HR Case Management, built on configurable UI Builder. This overview demonstrates the intuitive interface, customizable landing page, naviga...
This video is a high level overview of web embeddables for CRM and Customer Service Management. Web embeddables enable organizations to embed ServiceNow capabilities into the or...
The Consumer Portal is a self-service portal designed for B2C CRM and CSM customers to deliver a modern and intuitive experience. It leverages Configurable Portal Widgets with a...
For this issue of What’s !important , we have a healthy balance of old CSS that you might’ve missed and _new_ CSS that you don’t want to miss. This includes random(), random-ite...
When I talk about layouts, I’m referring to how you place items on a page. The CSS properties that are widely used here include: - display — often grid or flex nowadays - margi...
Today's guest is David Shake, Director, ServiceNow PMO - North America at Crossfuze. Founded in 2000, Crossfuze is a global consulting and services firm specializing in the Serv...
This article is a step-by-step migration guide for Agile development 2.0 customers transitioning to Collaborative Work Management (CWM), covering phases from understanding diffe...
 _Disclaimer_ _ – This...
Compliance is a critical part of any organization’s operations. Yet, many teams struggle with managing compliance workflows efficiently. Manual processes, scattered documentatio...
_Introduction_ _In ServiceNow, data can be classified into several broad categories depending on its nature, how it is created, updated, and used across the platform. These cl...
In today’s interconnected economy, businesses depend heavily on third-party vendors to deliver products, services, and technology. This reliance creates a complex vendor ecosyst...
Pro Dev Academy spotlights advanced developer topics, including: - Applying engineering concepts in-platform - Working with IDE/Fluent - Using incremental prompt-driven developm...
_A powerful new better-together between Contract Management Pro and Software Asset Management is changing the game for software governance._ If you manage softw...
🤖 Modernize Conflict of Interest Disclosures with Conversational Intake and Risk Assessment in Legal Service Delivery Managing conflicts of interest (COI) is a critica...
