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Introducing AI-Generated Project Status Reports Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your project data and generates complete status reports - including predicted health indicators using y...
We all know that we need to automate IT support. Let’s face it—ticket volumes are still going up and budgets are tighter than ever. The question isn’t whether we should do it, b...
Navigating the complexities of GDPR when setting up your CSM portal is critical, but it doesn't have to be a roadblock. This article breaks down GDPR compliance into four practi...
The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across...
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels diff...
Learn the foundations of Service Mapping, including patterns, schedules, and defining application services. This session will also cover how to identify service entry points, ma...
Join this session to learn how Moveworks integrates with Employee Center to deliver a smarter, more intuitive employee support experience. We’ll explore how AI-powered search, a...
Hello Cleveland SNUG Members! Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers w...
I deployed a contact form that last month that, in my opinion, was well executed. It had all the right semantics, seamless validation, and great keyboard support. You know, all ...
Sixty percent of AI initiatives fail—not because the models are wrong, but because the data is incomplete, siloed or unreliable. Federal agencies are deploying AI agents across ...
Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud A...
Discover Workflow Data Fabric (WDF) Academy, our recurring webinar series held every other third Tuesday of the month! During these engaging sessions, the ServiceNow team presen...
In this session, Sunne Kumaar, Chief Revenue Officer at inMorphis, will share how the company scales AI and ServiceNow expertise across a global workforce of 750+ professionals ...
Most organizations know that contract management is broken. Renewals get missed. Obligations go untracked. Legal teams spend hours buried in documents that should take minutes t...
In today’s fast-moving digital environment, organizations face a constant stream of security incidents and operational disruptions. Responding quickly and effectively to these i...
🔐 Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery Legal teams routinely handle highly sensitive communications and documents that must be...
As you deploy more AI agents across your organization, you need visibility into how they're actually performing—not just whether they completed a task, but how they got there. P...
This Process Mining use case addresses a critical IT pain point: prolonged incident resolution times that impact service quality and user productivity. Process Mining identifies...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and ...
What is AI Gateway? AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards a...
AI Gateway in AI Control Tower — one control plane for every MCP connection across your enterprise. AI agents are only as trustworthy as the external tools they connect to. This...
Expansion of ITIL Roles with New Role Inclusions Earlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, an...
Core banking uptime isn’t just a tech metric. It’s a promise to customers and regulators. See how ServiceNow AIOps turns a wall of alerts into a single, business-focused view, s...
In this video we'll walk through using automated client registration in AI Gateway to set up a Global MCP Client such as VS Code once for use in all of our approved servers.
In regulated industries, decision-making often involves balancing security concerns, compliance requirements, and business objectives. This balancing act can slow down processes...
