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AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to reclamation — without manual handoffs between the SAM team and the M365 admin te...
💭 "How do I add AI capabilities to ServiceNow without building from scratch?" 💭 "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are al...
💭 "How do I add AI capabilities to ServiceNow without building from scratch?" 💭 "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are al...
We're excited to be hosting the in-person St. Louis SNUG Meeting, on June 11th at NISA Investment Advisors HQ! We continue to refine the agenda as we get clo...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not ju...
App Repo, Scoped Applications, and Update Sets — When to Use Each and How They Interact Platform Academy Session | Architects • Platform Admins Dealin...
Hello SNUG members! We are looking for a customer to lead or co-lead our Iowa SNUG. SNUG Leaders must be employed by a ServiceNow customer and not employ...
AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to ...
Introduction In both the Source-to-Pay (S2P) Workspace and the Finance Operations Workspace, Agents can create new cases directly from the different case Lists by click...
Scoped Applications vs. Update Sets — When to Use Each and How They Interact Platform Academy Session | Architects • Platform Admins Dealing with miss...
We are 23 days away from Houston SNUG & Pre-SNUG Workshop! 🎉 A huge thank you to our sponsor RapDev and our customer host Phillips 66 for making this event possible — we couldn...
Provides an overview of Demand Forecast in Workforce Optimization for Customer Service Management. Chapters: 00:00 Intro 00:38 Predict future resource requirements 02:21 Schedu...
I wasted an entire Saturday on this. Not a lazy Saturday either, but one of those rare, carved-out, “I’m finally going to build that thing” Saturdays. I’d seen [Jake Archibald’...
[Inside Automation Center: How to Manage 1000+ Automations At scale.](https://www.servicenow.com/community/servicenow-ai-platform-blog/inside-automation-center-how-to-manage-100...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
_ Use Case: _ A guide on executing the GCP Migration, focusing on strategies to minimize operational costs for the customer and methods to transition from a multi-cloud environ...
When working in the Security Incident Response (SIR) Workspace, users who create a new Shift Handover record may encounter a situation where clicking the declarative action butt...
The Question A community member asked: > _"When we use the Create Connection step towards Oracle DB in the Extension Section, it is creating a relationship ty...
Knowledge 2026 marked an exciting milestone for us as Ondaro. As a Gold Sponsor, we were proud to show up under our new brand, connect with the ServiceNow community, and be part...
In the federal mission, “customer” takes on many faces — citizens, mission partners and even other agencies. Yet today’s customer experience (CX) and service delivery models oft...
Configure the component instance so that users can embed the them onto their website to access component-related data in real-time. servicenow webembeddables customerservice csm...
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Listen to Jen Odess, Group Vice President of Americas Partnerships and Channels at ServiceNow, as she highlights Ondaro and explores the impact of a pure-play Elite ServiceNow P...
Overview : Handling Edition Mismatches, Discovery Gaps & Downgrade Rights This article walks through a real-world compliance configuration for Articulate 360 in S...
In the high-stakes economy of today, the cost of a friction-heavy interface is no longer just “lost clicks”, but potentially millions in wasted engineering spend and lost busine...
