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Need to translate an SLA Definition? Check this!

New article articles in ServiceNow Community · Jul 07, 2026 · article

Need to translate an SLA Definition using Localization Framework?

While the contract_sla table isn't supported as an out-of-the-box artifact, it's possible to create your own custom artifact and use the standard Localization Framework translation process.

In this article, we'll walk through how to create the artifact, configure the processor, and submit translation requests for SLA Definitions.

Let's get started!

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https://www.servicenow.com/community/international-localization-blog/need-to-translate-an-sla-definition-check-this/ba-p/3568350