Not all AI needs a full agent. ServiceNow is bringing atomic-level AI capabilities to playbooks through Now Assist Skills (NASK). What's the difference: - AI Agents: Full reasoning and execution workflows for complex processes - Now Assist Skills: Lightweight AI steps for specific, simple tasks Real example: Sentiment analysis skill - Pass in a case description - Skill analyzes sentiment and returns a result - Route negative sentiment cases differently based on that single analysis - No full workflow needed—just one focused AI capability Why it matters: Developers now have a spectrum of AI tools. Use skills for simple tasks, agents for complex reasoning. Maximum flexibility, minimal overhead. #ServiceNow #AI #Playbooks #NowAssist