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The June 2026 release focuses on giving organizations more flexibility to tailor the experience for their employees, giving admins more visibility and control over how the experience runs, and expanding Employee Slate's reach to employees around the world.&...
Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building ...
Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building ...
In this session, you will learn how to leverage the Agent Client Collector (ACC) with its latest innovations. The ITOM Product Management team will share leading practices and l...
The Detroit SNUG is BACK! This year we are coming together for an in-person event on Thursday, July 16th , and we’d love to have you join us! The [Detroit ...
What is AI Control Tower? AI Control Tower (AICT) is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and...
Security teams are not lacking data. They are lacking a shared context. A modern vulnerability program produces huge volumes of findings every ...
| What's New in the June Store Release A faster, more connected Impact experience [Get the Impact App on the ServiceNow Store →](https://store.servicenow.com/store/...
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No secret that Adam’s all about _props_. Dude gave us [Open Props](https://open-props.style) a good while back for a slew of preconfigured variables for color, shadows, sizing, ...
Provides an overview of the features of the Event Management application of the ServiceNow ITOM Health product. servicenow servicenowdemo For more information: ServiceNow produc...
Learn how Automated Error Analysis and Optimizations work to help you get your agents production ready. servicenow servicenowdemo automatedevaluations agenticevaluations Role re...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! When it comes to getting your hands around the bur...
Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building ...
Most outages are self-inflicted. They come from change, specifically from poorly planned or conflicting changes that a one-size-fits-all process was never equipped to catch. And...
What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, a...
The Now Assist panel can stop working for four different reasons. Here's how to check the prerequisites first, and then match your symptom to the right fix.
In 2024, an Air Canada customer asked a chatbot about bereavement fares. The bot confidently gave him a refund policy that didn’t exist. The airline refused to honor it. A tribu...
Learn how to apply optimizations to your agents to address issues before deployment. servicenow servicenowdemo automatedevaluations agenticevaluations Role required: sn\_aia.adm...
This video covers Kubernetes Visibility Agent (KVA) extensibility and customisation - including how to extend what gets collected, filter resources, and walks through two live d...
This presentation defines the four ITOM BAU roles, the skills and training each one requires, and the operational cadence they should follow to sustain value after go-live. The ...
Teach it once. Trust it always. Inside the AI Desktop Action recorder and the quiet intelligence that makes automation hold.
What's New in Now Assist for Creator: Australia GA Release (June 2026 Store Release) Improved flow automation, update set visibility, and broader file upload support in Build ...
Why S2P is the right place to start with AI Most AI adoption conversations in the enterprise stall because they lack an entry point. Source-to-Pay avoids that problem....
ServiceNow’s generative AI strategy isn’t just about massive language models anymore. Let's break down the architectural differences between Now LLM and Now SLM, and explore whe...
