We are very excited to share the final Cincinnati Snug Agenda showcasing 4 customer speakers: Reed Elsevier, CBTS, Western & Southern Financial Group, and Sedgwick Claims Management!

 

Don't miss this! Register today: https://rsvp.servicenow.com/Cincysnug25

 

Cincinnati Snug Agenda

 

9:00am                         Doors Open, Breakfast is served

 

9:30am – 11:30am        Need an Assist? Build your own custom LLM skill with Now Assist| Dallas Griffiths

Join us for an engaging hands-on lab where you’ll dive into the world of AI with ServiceNow’s

latest innovation, the Now Assist Skill Kit. In this session, learn how to create your own custom LLM

skill tailored to your organization’s needs. Through guided exercises, explore the step-by-step  process of skill creation, from defining objectives to deploying your custom skills. Whether you’re new to AI or looking to enhance your existing skills, this lab will equip you with the tools and knowledge to empower your workflows with intelligent automation.

 

12:00pm                      Lunch is served

 

12:00pm – 12:30pm       General SNUG Registration + Networking

12:30pm – 12:35pm      Welcome Address + Agenda Review | Matt Huber, ServiceNow

 

12:35pm – 12:45pm      Getting Involved in the SNUG Community | Ted Albert, Reed Elsevier

 

12:45pm – 1:00pm         Customer Presentation:   From Insight to Impact: Realizing IT Asset Value with CBTS's 360° Approach | Timothy Pederson, CBTS

In today's dynamic IT environment, maximizing the value of your assets requires more than just tracking. This presentation showcases how CBTS's "Asset Management 360" provides a comprehensive solution for optimizing IT investments, mitigating risks, and driving tangible business outcomes.

 

1:00pm – 1:35pm          What’s New in ServiceNow Zurich Release | Dallas Griffiths

The platform just leveled up. Our newest release gives you the flexibility and control to secure, manage, and optimize data and workflows to confidently bring AI across the enterprise.  We’ll give you an overview of the latest in this 35-minute session.

 

1:35pm – 1:45pm          Networking Break

1:45pm – 2:05pm          Partner Presentation: AI-Powered ServiceNow: Driving Transformation Through Adoption and Governance AHEAD/Dynatrace |   Eric Lewis, AHEAD

This presentation will focus on how AI is a journey for ServiceNow customers, highlighting the critical steps to accelerate adoption while ensuring governance for a successful transformation.

 

2:05pm – 2:25pm          Customer Presentation:**  Killing Manual Work with ServiceNow Automation *** | Martin Dewit, Western & Southern Financial Group*

Learn how Western & Southern Financial Group automated recurring task management and streamlined Agile story/change processes in ServiceNow to reduce manual effort and free up administrator and developer time.

 

2:25pm – 2:45pm          Customer Presentation :  EC Pro, SOW, and Store App Stemliner: Three Implementations, Measurable Impact | ** Neil Rupp, Sedgwick Claims Management**

This presentation delves into three successful implementations of EC Pro, SOW, and Store App Update Steamliner at Sedgwick Claims Management, showcasing how these tools have been strategically utilized to enhance efficiency, streamline workflows, and improve overall performance.

 

2:45pm – 2:55pm          Networking Break

2:55pm – 3:25pm          Next Gen Development in ServiceNow | Bill Taylor, ServiceNow

ServiceNow Build Agent is a breakthrough for enterprise app creation, bringing vibe coding to the rigor of the ServiceNow AI Platform. In seconds, users can turn an idea into a production‑ready application by asking in natural language. Developers and citizen creators alike get the speed of AI with the confidence of enterprise‑grade control, in a streamlined interface.

 

3:25pm – 3:30pm          Wrap-Up + Raffle Prizes

3:30pm – 4:30pm          Networking Reception