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From Go-Live to Value — Measuring AI Agent Impact

New article articles in ServiceNow Community · Aug 04, 2026 · article

Is your AI Agent actually working for you? This session introduces a practical, field-tested framework for measuring AI Agent value using real customer data. Built from 25+ early adopter organizations, this framework walks through the complete data journey—from platform telemetry to customer interviews to a quantified value formula. Leave with interview techniques and metrics that build executive-ready realized value that funds expansion.

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https://www.servicenow.com/community/ai-learning-days-blog/from-go-live-to-value-measuring-ai-agent-impact/ba-p/3582882