In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project so you can see exactly which task is causing the delay. Whether it's an approval step, a fulfillment task, or a hidden hop between teams, the real bottleneck on a multi-task request isn't always where you'd guess. This session shows you how to get task-level visibility instead of defaulting to blame on the approval step. WHAT YOU'LL LEARN: ● The Request Management hierarchy, from Request down to Requested Item to Catalog Task, and why it matters for how you configure a project ● The most common patterns process mining surfaces on request processes: approval bottlenecks, rejections, multi hop reassignments, and automation candidates ● Two ways to configure a project for task-level breakdown: using short description as a breakdown versus representing each task as its own child table ● A live walkthrough configuring a project both ways ● Why a clean, well understood service catalog is foundational to trusted AI agent outcomes ● What's coming with Catalog Center in the Brazil release SPEAKERS: Dan Grady, Belal Abusaleh RESOURCES: Process Mining Academy Series: https://www.servicenow.com/community/process-mining-blog/process-mining-academy/ba-p/2339885 Process Mining Documentation: https://docs.servicenow.com/bundle/latest/page/product/process\_mining/concept/process\_mining.html ServiceNow Process Intelligence: https://www.servicenow.com/products/process-mining.html #ProcessMining #ServiceNow #ProcessIntelligence #WorkflowAutomation #AIAgents