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ServiceNow Knowledge 2026: The Complete Guide In this guide 1. [What is ServiceNow Knowledge?](what-is) 2. [Full agenda: 4 to 7 May 2026](agenda) 3. [Speakers and keynotes](speakers) 4. [The big themes: agentic AI and beyond](themes) 5. [What this mean...
Audits often slow down organizations, especially in finance, pharmaceutical, and healthcare sectors where compliance demands are high and complex. REDE Consulting has found a wa...
◆ VIBE-CODING◆ Vibe-Coding a ServiceNow App: What Worked, What Didn’t _My experience using ServiceNow Build Agent and AI tooling (Zurich) to build the Recognition Card applic...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
ServiceNow has introduced CIS – Data Foundations (CMDB & CSDM) as a mandatory prerequisite for all major CIS mainline certifications. If you currently hold (or plan to hold) any...
Overview This article outlines all the topics detected by the Project Insights engine, focusing on Risks & Actions (RIDAC), Financials, and Schedule. For each top...
Overview This article outlines the topics detected by the Project Insights engine, focusing on Resource Management. For each topic, it explains what is monitored, when...
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Duct-taping AI onto a broken CRM doesn't fix service fire drills. It makes them worse. ServiceNow Autonomous CRM is built on an AI-native platform, so intelligence is part of th...
The out-of-the-box Complaint Case Summarization is a Now Assist skill which generates summaries across new, work-in-progress, and resolved complaint cases, but you may need to t...
A 360-degree view of your customers means nothing if your CRM can't act on it. ServiceNow Autonomous CRM goes beyond visibility. It connects insights to action so customer issue...
Learn the out-of-the-box configurations of the Complaint Case Summarization Now Assist skill. This video walks through each step in the Now Assist Admin Console: inputs, prompt ...
Messy data and reactive service are fueling your CX fire drills. ServiceNow Autonomous CRM helps you put out the flames before they even start. See how Autonomous CRM turns chao...
Decades of CRM updates and your service team is still picking up the slack? ServiceNow Autonomous CRM goes beyond AI that tells you what to do. It connects your teams and depart...
_Five sessions. Australia GA Family Release. Sneak peeks. One PAC Day. Here's everything the A11y community needs to make the most of K26._ Knowledge 2026 runs May 5–7 ...
Autonomous CRM uses AI agents to help your service team break free of the busywork and stay focused on customers. The result: transformed service operations, better rep producti...
The out-of-the-box Accelerate Complaint Case Handling workflow covers common complaint scenarios, but most organizations need to tailor it. This video walks through how to custo...
Learn how to configure the Accelerate Complaint Case Handling agentic workflow in AI Agent Studio: this video walks through enabling the workflow, reviewing the out-of-the-box a...
Complaint Case Agentic Capabilities bring AI-powered automation to complaint case handling in CSM. This video introduces the three core components: the Complaint Case Intake AI ...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
Learn how to modify customer contract line quantities directly from the CSM Configurable Workspace in ServiceNow. This video walks you through upselling and downselling products...
A quick run down of the key highlights to look out for at Knowledge 2026 Three key themes: Risk & Security AI Control Tower ServiceNow Community & CreatorCon ServiceNow Wrangu V...
Are you attending Knowledge 26 in Las Vegas May 5-7? This year's Knowledge is a milestone moment for the Security & Risk portfolio with a number of exciting announcements and sh...
