Let's see how Accounts Payable agents can create an invoice case from Universal Request for further processing. This video was recorded in the Australia release. Role required: Users must be part of the Accounts Payable Universal Request group which contains the roles sn_uni_req.routing_agent, sn_ap_cm.agent, [sn_uni_req.sensitiveinfo_agent] optional. ServiceNow product documentation: Create invoice case from Universal Request: https://www.servicenow.com/docs/r/source-to-pay-operations/accounts-payable-operations/create-invoice-case-from-ur.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/