Let's see how to configure an HR case template for a 401(K) retirement plan inquiry HR Service. This video was recorded in the Australia release. Role required: sn_hr_core.admin ServiceNow product documentation: Configuring an HR Case Template:https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/configure-hr-case-template.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/