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Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It. Overview In this Academy, we walk through the solution for this scenario: you know your AI is working. But when your manager asks, "Is this actually doing anything?" you're suddenly stari...
Discover how Now Assist enhances productivity through skills across ServiceNow products including ITSM, CSM, and more.
Explore emerging AI capabilities, real-world applications, and new opportunities to innovate on the ServiceNow platform. Register now, visit the new community page, and start bu...
Bookmark the [ServiceNow Exchange YouTube channel, ](https://www.youtube.com/playlist?list=PLkGSnjw5y2U7c1YqQwOzFbLu85RB7leJq) the one place to see what’s new in the R...
See how ServiceNow Process Mining helps you measure the impact of process changes and resolve any unintended adverse effects. In this video, we show how to create filter sets th...
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See how ServiceNow Process Mining helps you measure the impact of process changes and resolve any unintended adverse effects. In this video, we show how to create filter sets th...
Fragmented service desks quietly cost enterprises enormous amounts of productivity. Here's how AI agents on ServiceNow close the gaps.
Dominando o Pilar de Compliance — Certifica çã o e Auditoria Automatizada de Dados 📌 Este é o terceiro artigo da nossa série exclusiva sobre a engenharia de dados d...
The average enterprise IT team handles thousands of alerts a day — most of them noise. Here's how AI-powered ServiceNow ITOM cuts through it.
📌 _Este é o segundo artigo da nossa série exclusiva sobre a engenharia de dados do CMDB Health Dashboard. Se você perdeu o primeiro texto, onde exploramos a arquitetura do paine...
Learn how to seamlessly integrate external applications with ServiceNow using REST APIs. In this session, we’ll cover the fundamentals of REST integration, authentication method...
ServiceNow Action Fabric is the connecting tissue for AI. Its an interoperability framework for AI agents. Build on open standards like Anthropic's MCP and Google A2A protocol, ...
Welcome to the July 2026 edition of the ITOM Academy! In this session, you will learn how to master each of the key use cases that ITOM LEAP offers as of its July 2026 release. ...
Your Brand, Your Voice: Building Secure & Personalized AI Voice Agents Searching for an AI Voice Agent that matches your tone and needs? We got you covered. In this session we w...
A strong knowledge strategy starts with the basics. Discover the core setup and capabilities that can help drive adoption and value from day one. --- Platform Academy is your ga...
AI success is about more than activity. It’s about outcomes. Explore how a centralized view of key metrics can help you better understand adoption, usage, and business impact. -...
Australia is here, and it's bringing updates to identity and access management worth paying attention to. This session gives platform admins and owners a clear picture of what's...
As AI capabilities rapidly expand across the ServiceNow platform, the role of the Business Analyst is undergoing a fundamental shift. No longer limited to documentation and requ...
Your LinkedIn presence is more than a profile — it’s your professional reputation and a digital amplifier of your voice in the ServiceNow ecosystem. In this interactiv...
Learning is evolving — and so is ServiceNow University. Join us for an inside look at how SNU is reimagining your learning experience: AI-native by design, and built with _you_...
Good AI runs on good data. Discover Now Assist Data Kit (NADK)—ServiceNow's unified platform designed to power trustworthy and scalable AI through governed data practices. ...
What if students solved real community problems before graduation? Northeastern University's practicum model does exactly that—students identify workflow challenges facing local...
The conversation has changed. Employees aren't looking for SEARCH RESULTS — they're seeking ANSWERS. They want to ask a question in plain language and get contextual answers ins...
Everyone's talking about AI productivity gains. But what does it actually look like when an experienced instructional designer hands the first draft to an AI — and then has to d...
