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AI Native & Learner First: What’s New at ServiceNow University

New article articles in ServiceNow Community · Jul 31, 2026 · article

Learning is evolving — and so is ServiceNow University. Join us for an inside look at how SNU is reimagining your learning experience: AI-native by design, and built with you at the center of every decision.

 

In this session, we'll walk through what's new across the SNU platform, what's AI-first, and what it means for learners — from AI-powered conversations, skills recommendations and personalized learning paths to simulation-based practice that lets you learn by doing. 

Whether you're just getting started with ServiceNow or deepening your expertise, this session will show you how SNU is making it easier — and smarter — to learn, practice, and prove what you know.

 

Come see what's new, what's next, and how it all connects to your growth.

 

Resources:

SimStudio LabX – AI Guided Simulation Courses: User Guide

 

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https://www.servicenow.com/community/ai-learning-days-blog/ai-native-amp-learner-first-what-s-new-at-servicenow-university/ba-p/3582098