AI Wrote My Training Scripts. I Have Notes.
New article articles in ServiceNow Community
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Jul 31, 2026
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Everyone's talking about AI productivity gains. But what does it actually look like when an experienced instructional designer hands the first draft to an AI — and then has to decide what to keep, what to fix, and what to throw away entirely? In this candid, experience-led session, Tanya walks through what she learned after integrating AI into her training production workflow across a large-scale ServiceNow implementation for a large international defence organisation.
This isn't a polished success story. It's an honest account of what AI does brilliantly, where it confidently gets things wrong, and how to build a workflow that actually delivers time savings without letting quality slip. If you're a trainer, enablement lead, or learning designer wondering whether AI belongs in your production process — this session answers that question with evidence, not hype.
What Attendees Will Take Away:
A realistic picture of AI's strengths and limits in instructional content creation
Practical workflow adjustments that maximise AI value while keeping humans in control
Confidence to start experimenting — with guardrails already built in
https://www.servicenow.com/community/ai-learning-days-blog/ai-wrote-my-training-scripts-i-have-notes/ba-p/3582082