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It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?" This customer is working with an instance that is fully migrated to the Platform An...
Over the last two releases, we've rebuilt how Workplace Managers/ Space Planners plan and manage space, moving from scattered platform tables into one visual, map-first experien...
Hello Community! We've added FSM integration and use case content to the Manufacturing Commercial Operations (MCO) documentation for the Australia release. You can a...
Financial institutions and enterprise organizations face a massive structural shift in the cyber threat landscape. Ransomware does not ride on secret infrastructure or hidden tu...
📋 Streamline Legal Content Review for LSD! Marketing wants to launch a campaign next week. PR has a press release ready to go. Sales needs a customer presentation cleared befo...
Welcome to the complete beginner's guide to Customer Service Management (CSM) on ServiceNow! In this comprehensive tutorial, we break down everything you need to know about CSM,...
はじめに ServiceNow Japanは、2026年7月22日（水）から24日（金）にかけてグランニッコー東京 台場で開催されたコンファレンス「[ガートナー セキュリティ ＆ リスク・マネジメント サミット2026](https://www.gartner.com/jp/conferences/apac/security-risk-manage...
Task Plan Templates allow business owners to create, own, and share case tasks with their team. For more information on what Task Plan Templates are, and the data model, watch: ...
Major Case Detection AI Skill is a CSM Case Management capability which solves for the following: when multiple customers are hitting the same issue, support teams often don’t k...
How do you automate testing for your ServiceNow apps? What does using AI to generate and run tests look like? Ravi Mantrala, PM for ATF Test Agents at ServiceNow, is building wi...
Try AI Voice agents for ITSM today! Learn more below... https://www.servicenow.com/community/now-assist-articles/ai-voice-agents-are-here-autonomous-service-that-delights/ta-p/3...
If you missed our July webinar or want to revisit the conversation, we’ve gathered the recording, presentation deck, and recommended ServiceNow University learning resources to ...
In my previous blog, I showed how to generate PDF documents from ServiceNow records. In this follow-up, we'll build a UI Action that generates and attaches Microsoft Word (.doc)...
DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are s...
Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands...
What happens when a global tech leader, a top-tier consulting firm, and a university stop talking about the talent gap and actually close it? This session tells that story. Serv...
See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not ...
See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not ...
Quick answer: You can initiate ServiceNow playbooks from multiple places, not just workspaces. Playbook trigger options: - Portals: Display and kick off playbooks, then hand off...
Build Agent now automatically creates checkpoints backed by update sets while you build so you can see exactly what changed at each step, roll back if needed, and work in a way ...
Chapter Markers 00:00 – Introduction to App Engine Studio 01:29 – Building an App from a Template 02:54 – Building an App from Scratch: The Use Case 03:27 – Adding Data (Tables)...
Want to use a model of your own choosing with Now Assist – instead of one of ServiceNow's managed providers? Maybe it's a model you've fine-tuned, an open-weights model you're h...
In this SSH episode I review 181 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most rele...
In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face mounting p...
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watc...
