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You asked AI to make an email sound more professional. Forty minutes later, Claude knows your entire reporting structure, your issues with authority, and why “quick sync” feels like a threat. Aaron Berger and Heather Vontava talk about what happens when you...
Two years ago, every company needed an AI strategy. Now we’re apparently on to “super intelligence,” whatever that means this week. Aaron Berger and Heather Vontava kick off the...
See how \Strategic Portfolio Management (SPM)\ helps retailers turn store growth strategy into coordinated execution. Follow a store opening challenge, a damaged shelf delivery ...
Watch how SPM streamlines project setup with AI guidance. This demo walks through creating a new project, attaching Word, PDF, Excel, and PowerPoint files, and writing a clear d...
みなさま、こんにちは！ServiceNow Japan Impact カスタマーサクセスマネージャーのKeikoです。 ※本記事はImpact（Guided以上）のご契約社様向けに作成しています。 対象読者： - ServiceNow の AI 機能（ServiceNow Otto、AI Agents など）を導入済みの方 - 「思ったより使われ...
![Congratulations 2026 Rising Stars](https://www.servicenow.com/community/image/serverpage/image-id/532865i1D3AEAF72704D032/image-size/large?v=v2&px=999 "Rising Star Announcemen...
Configure certificate authorities (CAs) that your organization trusts and activate the certificate authority trust policy so that certificates from other authorities are flagged...
Why this page exists The ServiceNow Community grows when knowledge flows freely: one person's solved problem becomes the next person's shortcut. That is the spirit behind ever...
The Hermes Usage Dashboard gives Hermes administrators a clear view of data production and consumption across applications connected to the Hermes cluster. The Application Id fi...
Many community members are waiting for the ServiceNow Rising Star 2026 announcement. While we wait for an official update, let's trust the process, stay positive, and con...
Explore \Strategic Portfolio Management (SPM)\ to connect your ServiceNow project and goal data to the AI tools your team already uses through \MCP for SPM\ . This demo covers t...
This post covers the Brazil features that decide who or what can approve, call tools, or act on your instance : Intelligent Approvals, AI Control Tower, MCP Server Console, and ...
In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That ma...
Models are rented. Context is owned. Every organization is set apart by what it knows: which services matter most, how a fix really gets made, who approves what and wh...
Model liquidity: the freedom to switch Model liquidity is your ability to move a use case from one model to another with little or no friction. It sounds like an engin...
What is Sales CRM ServiceNow [Sales CRM](https://www.servicenow.com/docs/r/order-management/som-exploring.html) manages the whole product sales life cycle on one platfo...
Configure certificate notifications to be delivered to a Microsoft Teams channel so that you can receive alerts and initiate certificate renewal workflows directly from Microsof...
みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのKensukeです。 突然ですが、お客様がImpactでアクセラレーターを活用される際に、パートナーさんも一緒に参加いただけることをご存じですか？ 導入や運用をご支援いただいているパートナーさんにもご参加いただくことで、お客様と同じ目線で内容を理解でき...
Um novo capítulo para a comunidade ServiceNow no Brasil 🇧🇷 Temos uma notícia muito especial para compartilhar com todos. O nosso Developer Meetup cresceu, reu...
See how Project Insights uses AI to generate a real-time snapshot of project health in the Project Workspace. Follow project manager John as he surfaces risks, tasks, milestones...
Create milestones for the affected KPIs in the action plan. Before you begin Role required: sn\_kpi.admin For more information, see: ServiceNow product documentation: https://ww...
This October, the Austrian ServiceNow community is trying something new. Instead of a traditional SNUG filled with presentations, we are turning the day into a hands-...
Localization Globalization ServiceNow AI A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, Produc...
Set up a workflow so a specific category of issues, such as vendor risk or compliance issues, follows its own states, layout, and trigger condition. Before you begin Role requir...
Review the workflow configuration and activate the workflow so it can be applied to new issues. Before you begin The workflow's basic details, workflow components, state-to-stag...
