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Attach approvals to a workflow so issues or remediation tasks require approval before certain actions can be completed. Before you begin An approval configuration record must already exist for the approval that you want to attach. See Set up an approval con...
Define which issues a workflow applies to and determine the order in which it is evaluated relative to other workflows on the same table. Before you begin The workflow's states ...
Map workflow states to playbook stages so that the issue state and guided activities remain synchronized as an issue moves through its lifecycle. Before you begin The workflow's...
Attach a layout, state model, and playbook to a workflow to define what it captures, its lifecycle, and how users are guided through it. Before you begin The issue workflow must...
This video shows how to create and use a funnel report in User Experience Analytics to analyze user completion rates for a specific task. Chapters: 00:00 Intro 00:08 What funnel...
Join us for the next SNUG meetup on Tuesday, 10 November at Technopolis Ruoholahti. As always, SNUG is an opportunity to step away from day-to-day work and ...
Thank you for joining us Sep 16, at 12:00 PM ET for part 2 of our What's New in Brazil serie. 2 weeks ago we did part 1 (which you can find here: https://youtu.be/07zCjBo5lhY?si...
Hi Community, Are you planning to take this course as a prerequisite for the Certified Technical Architect (CTA) track? ServiceNow Architecture Excellence (ArchX) Progr...
Learn how to configure and use the Voice Controls Simulator tool to test voice-enabled agent interactions. servicenow customerservicemanagement voicecontrols agentworkspace 0:00...
If there’s one thing this series keeps coming back to, it’s that agentic workflows don’t usually break on the model. They break on the data underneath the evaluation. This artic...
Learn how to quickly generate stories in Enterprise Agile Planning.servicenow enterpriseagileplanning agile storygeneratorFor more information, see:Generate stories quickly for ...
Se você é consultor ou profissional do ecossistema ServiceNow, é muito provável que em algum momento da carreira troque de empresa, mude de e-mail corporativo ou precise unir (_...
Hello Nebraska SNUG Community! We're excited to begin planning our next Nebraska ServiceNow User Group Live Event this November and are looking for cus...
Dear Community! i'd like to reach out to you as we'll have something great this time thanks to Andreea this October, the Austrian ServiceNow community is...
Hello Chicago SNUG Community! We're excited to begin planning our next Chicago ServiceNow User Group Live Event this November and are looking for customers who wou...
Learn how to get directions using Location Directory in Software Asset Management. servicenow softwareassetmanagement locationdirectory employeeservicemanagement For more inform...
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is abo...
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is abo...
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is abo...
_In Article 2, - _Nandhakumar and I argued that agentic AI projects fail on data, not models and cited Gartner’s projection that over 40% of agentic AI projects w...
SN [ServiceNow Japan Developer Community](https://www.servicenow.com/community/japan-%E6%97%A5%E6%9C%AC-snug/gh-p/snug-jp-japan-) Hackathon 2026 Hackathon 2026 ...
If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. ...
ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...
Thank you for joining us Sep 2nd, at 12:00 PM ET for the first out of two sessions of What's New in Brazil. Here we will cover the new features and capabilities that come with P...
Learn how ServiceNow's AI Control Tower gives an AI Center of Excellence team one system of record to discover, govern, secure, monitor, and measure every AI asset across the en...
