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Governance, Risk, and Compliance | Create an issue workflow and configure basic details

ServiceNow Documentation · Sep 30, 2026 · video

Set up a workflow so a specific category of issues, such as vendor risk or compliance issues, follows its own states, layout, and trigger condition. Before you begin Role required: sn_grc_issue_mgmt.issue_workflow_admin An issue workflow applies only to the table that you select when you create it. Each category of issue that requires its own states, layout, approval requirements, or guided activities needs its own workflow. This workflow replaces the table's default behavior for issues that match the workflow criteria. Creating a workflow is the first step in a guided setup process. For more information, see: ServiceNow product documentation: https://www.servicenow.com/docs/r/governance-risk-compliance/grc-common-functions/create-an-issue-workflow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK

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