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EmployeeWorks and Now Assist aren't the same thing. They're complementary. EmployeeWorks is the employee-facing front door. It's what your team sees. It understands what they need, routes the request to the right workflow, and gets the job done across your ...
This post walks through every tool Hardware Asset Management (HAM) gives you to fill in missing hardware lifecycle dates: the end-of-sale, end-of-support, and end-of-life dates ...
This post covers the practical side of running a lifecycle coverage program. You'll learn where coverage gets measured — the Software Lifecycle Report in Software Asset Manageme...
This post documents how for years IT asset management has chased accuracy (the exact right date), but the real bottleneck today is coverage: having a usable, explainable lifecyc...
The [previous blog post](https://www.servicenow.com/community/sam-blog/it-asset-management-lifecycle-accuracy-and-coverage-an-overview/ba-p/3577038) made the case that coverage,...
This post makes the case that lifecycle coverage, not accuracy, is the real constraint on most asset management programs. It covers why the coverage gap exists, the Software Ass...
This post is a tour of every tool Software Asset Management (SAM) gives you to fill in missing software lifecycle dates: the end-of-support, end-of-extended-support, and end-of-...
For two decades, IT asset managers have asked: Do we have the exact date? The answer still matters. But today's stronger question is: Do we have the exact date, or where we don'...
Every great voice experience starts long before the first "hello." It starts with a clear-eyed answer to one question: what problem are we actually solving, and for whom?  ...
Out of the box, every ServiceNow user can set up delegation for themselves. Head to your profile, pick a delegate, set the date range, choose which areas to delegate (Approvals,...
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Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. ...
Big news for platform builders: ServiceNow is migrating CSM's guided decision tree capability to the core platform in the Australia release. What this means: - Feature parity wi...
Automatically score and coach every closed case with GenAI-generated quality reviews Automated quality assurance reviews closed cases against a configurable rubric and generat...
Everything AI in ServiceNow runs on skills: prompts, AI Agents, and analysis skills that live inside the Now Platform and have native access to your data, your tables, and your ...
Every AI-powered business starts with the same question: is your data actually ready for the trip? In this video, we take your data maturity journey on the road, mapping the fiv...
Every AI-powered business starts with the same question: is your data actually ready for the trip? In this video, we take your data maturity journey on the road, mapping the fiv...
It's summer, and everyone is paddling out. AI agents, copilots, and autonomous workflows are everywhere. Every week brings another breakthrough, model, or reason to jump in. If ...
_ This article is brought to you by the letters A and I ... _ - How do we model AI in CSDM? - What is an AI Asset? - Where to I put my Agents? Hot off the press... her...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
React Server Components don’t send HTML to your browser. They don’t send JSON either. When a server component renders, what actually travels over the wire is a custom streaming ...
Deploying ServiceNow in regulated enterprises presents unique challenges. These organizations must meet strict compliance requirements while maintaining business continuity. At ...
