ServiceNow News
776 items
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation, Dynamic Identificat...
ServiceNow Australia Release – CMDB and CSDM Enhancements
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about 10 hours
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_ Use Case: _
What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow?
_ Solution: _
_ What is Noise?...
ITOM - The Smart Guide for Event Management Framework
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about 11 hours
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Autonomous workforce FAQ and troubleshooting
Last updated September 2026
- What is an autonomous workforce and AI specialist?
An autonomous workforce is a collection of various AI speci...
Autonomous workforce FAQ and troubleshooting
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about 17 hours
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Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Ass...
Video
Otto vs Now Assist: What Actually Changed
ServiceNow Dev Program
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about 20 hours
Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: _Is ServiceNow Otto just N...
Otto vs Now Assist: What Actually Changed
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about 20 hours
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Hello Asset Management Community,
We're excited to invite you to the Q4 2026 Asset Management Product Roadmap Webinars! During these dynamic presentations, we will cover major updates and ...
Register for the Q4 2026 Asset Management Product Roadmap Webinars!
New article articles in ServiceNow Community
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1 day
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Hello Asset Management Community,
We're excited to invite you to the Q4 2026 Asset Management Product Roadmap Webinars! During these dynamic presentations, we will cover major updates and ...
Register for the Q4 2026 Asset Management Product Roadmap Webinars!
New article articles in ServiceNow Community
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1 day
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Hello Asset Management Community,
We're excited to invite you to the Q4 2026 Asset Management Product Roadmap Webinars! During these dynamic presentations, we will cover major updates and ...
Register for the Q4 2026 Asset Management Product Roadmap Webinars!
New article articles in ServiceNow Community
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1 day
www.servicenow.com
cache
Hello Asset Management Community,
We're excited to invite you to the Q4 2026 Asset Management Product Roadmap Webinars! During these dynamic presentations, we will cover major updates and ...
Register for the Q4 2026 Asset Management Product Roadmap Webinars!
New article articles in ServiceNow Community
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1 day
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What It Takes to Lead a ServiceNow User Group
Being a ServiceNow User Group (SNUG) leader is about creating space where practitioners show up to learn, connect, and grow together. It's rewarding ...
ServiceNow User Group (SNUG) Leader Guidelines
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2 days
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AI Control Tower Observability & Monitoring
Frequently Asked Questions
Quick Navigation
Overview — What is AICT Observability?
Getting Started — Prerequisites & setup steps
Evaluati...
AI Control Tower Observability & Monitoring FAQ
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3 days
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_Nisarg Shah is VP of IT Operations Management at ServiceNow, responsible for AIOps and Service Graph _
ServiceNow Community
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4 days
SAM Lifecycle Implementation Program — Video 3 of 3. One relationship, thousands of records. In the final episode, we cover Parent-Child Relationships — the highest-leverage coverage tool in SAM Pr...
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Software Asset Lifecycle, Part 3: Scale Coverage with Parent-Child Rules (SAM Pro Run Stage)
ServiceNow Community
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4 days
SAM Lifecycle Implementation Program — Video 2 of 3. Stop waiting on publishers to fill in every date. This episode covers setting a cross-phase priority order, activating Lifecycle Averages to cal...
Video
Software Asset Lifecycle, Part 2: Automate Coverage with Lifecycle Averages (SAM Pro Walk Stage)
ServiceNow Community
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4 days
SAM Lifecycle Implementation Program — Video 1 of 3. Software lifecycle coverage isn't measured by row count — it's measured by install count. This episode walks through normalization, scoping the ...
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Software Asset Lifecycle, Part 1: Build Your Coverage Baseline (SAM Pro Crawl Stage)
ServiceNow Community
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4 days
Platform Academy: Stop Guessing If You're AI-Ready: AI Admin Center Has a Score for That
Table of Contents
- [Overview](overview)
- [AI Readiness: An Actual Score, Not a Gut Check](score)
- [Wh...
Platform Academy: Stop Guessing If You're AI-Ready: AI Admin Center Has a Score for That
New article articles in ServiceNow Community
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4 days
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_Nisarg Shah is VP of IT Operations Management at ServiceNow, responsible for AIOps and Service Graph _
![MichaelHansen_0-1788213358266.png](https://www.servicenow.com/community/image...
Your business expects a giant leap. G2’s Fall Grid reports show you the next small step.
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4 days
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How to Build a Self-Optimising AI Triage Architecture on ServiceNow
The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keeps costs in check at ...
Predictive Intelligence + AI Agent = Superpower [Building guide]
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4 days
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How to Build a Self-Optimising AI Triage Architecture on ServiceNow
The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keeps costs in check at ...
Predictive Intelligence + AI Agent = Superpower
New article articles in ServiceNow Community
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4 days
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