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If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now Assist Center has evolved into AI Admin Center. So,...
I get asked to explain the difference between Employee Journeys and Employee Lifecycle Events more often than almost anything else in HRSD — and the honest answer is that it dep...
In [part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/employee-lifecycle-vs-employee-journey-what-s-the-difference/ta-p/3600063) I explained why I ans...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
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Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both ar...
A practical guide to what AI Agent Advisor is, when to use it, and what it's actually worth AI Agent Advisor reads the records your teams have already closed, groups them into ...
As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left ...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
TL;DR: CVSS tells you how bad a vulnerability could be. SSVC tells you what you should actually do about it — right now, given your exposure. If your patch queue is still sorte...
The challenge I've been using OneNote for note taking and knowledge collection for about 15 years. It ticked a lot of boxes. - Synced across devices. - Note taking in rich-te...
Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both ar...
Eight in ten CEOs are not happy with the progress of their AI investments. Richard Fleming, APAC AI Practice Lead at Bain and Company, explains why most organisations are confus...
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...
Two access changes shipped close together—one for AI agents and agentic workflows, one for admin roles—and it's easy to assume they're the same story. They're not, and knowing w...
This article is for non-technical users configuring UI Policies for Catalog Items in Catalog Builder. It covers the most common mistake we see: two policies controlling the same...
Build Agent Skills and Rules: Organizing Your Development Process in Brazil https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FO89r...
How I found an AI agent hiding in Google Cloud? Before you start: Complete the prerequisite setup for the Service Graph Connector for GCP Vertex AI first: create the G...
If you've ever spent time diagnosing a record-based notification that refuses to fire — no email, no outbox record, no error — and event-based notifications on the same instance...
![VinithaChukkala_0-1789584530465.png](https://www.servicenow.com/community/image/serverpage/image-id/529648i074E27AFCC4364AE/image-dimensions/796x450?v=v2 "VinithaChukkala\_0-1...
I’ve seen a lot of questions from folks wondering how they can configure their AI agent to accept an attachment from a user, rather than relying on pre-situated attachments, lik...
The Challenge AI-driven tools are moving quickly into clinical decision support, documentation, scheduling, and revenue cycle operations, offering real compliance and efficiency...
Executive Summary Performance Analytics (PA) can give leadership a clearer view of service performance, operational risk, and improvement opportunities. However, the presence ...
To be completely honest with you, I missed the news when CSS Container Queries first shipped. And when I finally heard about it, my very first thought was, _“Why exactly do I ne...
