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 I talked to my mechanic the last time my car was in th...
![Derek Kitzleman, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525136i3440CCD25D383640/image-size/small?v=v2&px=200 "MichaelHan...
Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It. Overview In this Academy, we walk through the solution for this scenario: you know your AI is working. But ...
Dominando o Pilar de Compliance — Certifica çã o e Auditoria Automatizada de Dados 📌 Este é o terceiro artigo da nossa série exclusiva sobre a engenharia de dados d...
📌 _Este é o segundo artigo da nossa série exclusiva sobre a engenharia de dados do CMDB Health Dashboard. Se você perdeu o primeiro texto, onde exploramos a arquitetura do paine...
AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when ...
Everybody loves a beautiful wallpaper to freshen up their desktops and home screens, right? To provide you with inspiring designs on a regular basis, we started our [monthly wal...
If you missed the live product roadmap event this week, watch the replays in August! During both replays, ServiceNow will lookback at key Asset Management features released in H...
What are MCP Apps? MCP Apps are a feature of MCP Server Console that lets you attach a custom HTML interface to a tool. When a compatible MCP client calls that tool, in...
What are MCP Apps? MCP Apps are a feature of MCP Server Console that lets you attach a custom HTML interface to a tool. When a compatible MCP client calls that tool, in...
We all know the moment: security asks which servers are past end-of-support, finance wants to know what's up for refresh next year, and an auditor wants evidence — and the hones...
Using a Database View to Expose Clean Data to Third-Party Systems via the ServiceNow Table REST API Why I wrote this _I did my best to search the Ser...
Your U.S. Federal Civilian mission is too important to lose to manual triage and routing. The ServiceNow team built a better way. Your team carries the same mission as always. Y...
| ServiceNow Sales CRM · Business Portal Self-Service in Sales CRM: What Your Customers Can Do in the Business Portal B2B customers don't want to pick up the phone for...
Availability Agreements in Digital Portfolio Management 1 Introduction This whitepaper defines the architecture and configuration of Availability Agree...
Designers have spent years saying they would do better work if the organisation got out of the way. Not always in those exact words, obviously. It usually comes out as something...
Hi everyone — Bill here (TechTalk with Bill). I'm a ServiceNow MVP, a Certified Technical Architect, seven-times CIS certified, and Harvard-certified in Strategy Execut...
Introdução ao CMDB Health Dashboard — A Funda ção da Confian ça nos Dados de Configura ção  The phrase “artificial intelligence” has many excited, especially those in tech. But for those of us in creative fi...
It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?" Thi...
Financial institutions and enterprise organizations face a massive structural shift in the cyber threat landscape. Ransomware does not ride on secret infrastructure or hidden tu...
AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when ...
Major Case Detection AI Skill is a CSM Case Management capability which solves for the following: when multiple customers are hitting the same issue, support teams often don’t k...
DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are s...
Want to use a model of your own choosing with Now Assist – instead of one of ServiceNow's managed providers? Maybe it's a model you've fine-tuned, an open-weights model you're h...
