ServiceNow News
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AI in customer service is changing fast, but most organisations are still asking the wrong question. Can a bot replace my agents? Sumeet Mathur, SVP and MD, India Business Technology Centre at Serv...
Video
Using AI to make customer service reps better | ServiceNow The CX Shift India 2026
ServiceNow
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3 months
This video demonstrates how to handle a customer complaint using an integrated agentic workflow. It showcases the process of validating the issue, analyzing network data, applying customer rebates,...
Video
Autonomous Customer Experience: MWC Partner Demo with AWS, RADCOM and Aria
ServiceNow Community
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3 months
In this video, learn how Operational Resilience works with ServiceNow IRM’s Smart Assessment Engine to automate the four-stage cycle of Assess → Test → Certify → Remediate, and then back to Assess....
Video
Using Smart Assessment Engine to power the Operational Resilience process
ServiceNow Community
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3 months
In this video, learn how Digital Resilience Incident Reporting (DRIR) works with ServiceNow IRM’s Smart Assessment Engine to automate the end-to-end lifecycle of regulatory incident reporting withi...
Video
Using Smart Assessment Engine for Digital Resilience Incident Reporting
ServiceNow Community
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3 months
Your IRE reclassification properties are probably more permissive than you think. Here are five things every admin should check before the next discovery run.
Why the IRE is reclassifying your CIs and how to control it
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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Managing Now Assist and AI Agents on ServiceNow has meant juggling multiple admin pages, plugin records, and config screens. Now, Assist Center changes that by bringing everything into a single wor...
Now Assist Center: Conversational AI setup and Help for Admins
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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ServiceNow just changed the rules for ITSM licensing.
Foundation, Advanced, Prime. AI in every tier. Virtual Agent unlimited.
In this article I break down what actually changed in April 2026 – an...
ITSM Licensing in April 2026: Foundation, Advanced and Prime in Plain Language
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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SLA to track response "comments" from assignment group to their customers for incidents they have created.
Measuring communication from Assignment Group members, to their customers every 5...
The Pitfall: Dynamic Conditions in SLA Definitions
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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Today's cloud security teams handle large volumes of exposure findings every day, where most of the noise drowns out the few items that genuinely need immediate action. The data is there, the tools...
One Lens for the Cloud: Introducing the Cloud Exposure View in USEM
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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Strategy isn't the problem for most enterprises — execution is. Plans live in slides, priorities drift from company objectives, and leaders lose visibility the moment work moves into delivery.
&nb...
From Strategy to Execution: Unlocking Business Value with Strategy and Goals
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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The [HTTP Archive Web Almanac](https://almanac.httparchive.org/) has been tracking color contrast failures for years. The numbers have barely moved. After half a decade of design system tooling, ac...
Algorithmic Theming Engines: Building Self-Correcting Color Systems With `contrast-color()`
Articles on Smashing Magazine — For Web Designers And Developers
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3 months
smashingmagazine.com
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Pattern Normalization Rules are the SAM admin's tool for catching the discovery models the content service library hasn't mapped yet — custom in-house apps, niche third-party software, and any publ...
Video
Fix "Match Not Found" in ServiceNow SAM with Pattern Normalization Rules
ServiceNow Community
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3 months
As...
Migrating USEM Configurations Between Instances
New article articles in ServiceNow Community
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3 months
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You've built a ReleaseOps pipeline and want to run an Instance Scan against freshly committed update sets in TEST as a quality gate. You wire it up, point it at TEST, feed it the sys\_id...
Update Set sys_ids: What Actually Happens When You Move Them Between Instances
New article articles in ServiceNow Community
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3 months
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Learn how to use SIR Integration Builder to create security tool integrations with LLM-powered code generation. This getting started guide demonstrates how to integrate third-party security tools, ...
Video
Security Incident Response Integration Builder
ServiceNow Documentation
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3 months
ServiceNow get a list of item\_option\_new sysids based on question\_answer sysids from records
var endUserContainerSYSID = 'b902aa3ac3058b505c97bdac05013142';
var endUserReqSYSID = '2...
ServiceNow get a list of item_option_new sysids based on question_answer sysids from records
ServiceNow Blog
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3 months
www.cloudminus89.com
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Governance, risk, and compliance (GRC) remain critical pillars for enterprises aiming to maintain operational integrity and meet regulatory demands. Yet, many organizations struggle to balance thes...
Unlocking ROI with AI in Governance Risk and Compliance for Enterprises
REDE Consulting
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3 months
www.rede-consulting.com
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Getting Started with AI Agents: Governing AI Across Your Platform
Here's a pattern we see emerge in nearly every enterprise AI conversation: teams are deploying AI fast — and the tools th...
Video
Governing AI Usage Around Your ServiceNow Platform
New article articles in ServiceNow Community
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3 months
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Getting Started with AI Agents: Why Context Is Everything
Here's a pattern that shows up quietly across enterprise AI deployments: teams invest in AI, get it connected, and then notice so...
Video
Why AI Output Quality Depends on ServiceNow Context
New article articles in ServiceNow Community
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3 months
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