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> ※本記事はImpactご契約社向けに作成しております。Impactについて詳細は[こちら](https://www.servicenow.com/jp/impact.html)
みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのNaoです。
「ServiceNowのアップグレードって、どれくらいの頻度であるの？」 「アップグレードしないと何か困ること...
ServiceNowのアップグレードって何？知っておきたい基本のキ🔑
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What is Dynamic IRE / Dynamic Reconciliation?
Dynamic IRE (Dynamic Identification and Reconciliation Engine) in ServiceNow is an advanced CMDB capability that dynamically identifies and reconcile...
What is CMDB - Dynamic IRE in Australia Release
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Studying for your ServiceNow CSA exam but feeling stuck in rote memorization? Passing the exam requires shifting focus from _how_ to click the buttons to _why_ the configuration matters in a real e...
ServiceNow CSA Exam Preparation: Moving Beyond Memorization to True Platform Fluency
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Review : Basic Authentication Account Security
Are you scared of debugging ServiceNow bugs? Do you feel overwhelmed, not knowing where to even start looking?
I used to feel exactly the same way. I built this framework for myself. Whene...
Think Like AI: A Systematic Framework for Debugging ServiceNow!!
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3 months
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Guided Simulations Are Here: ServiceNow University Changed the Way We Learn
Guided Simulations Are Here: ServiceNow University Changed the Way We Learn
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Customer churn rarely happens all at once. It happens quietly, at every broken touchpoint along the journey, long before any survey is sent. Sumeet Mathur, SVP and MD, India Business Technology Cen...
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How to predict customer churn before it happens | ServiceNow The CX Shift India
ServiceNow
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3 months
Most organisations have seen it: an AI demo that impresses in the boardroom but never makes it into production. The gap between proof of concept and real-world scale is where AI investments stall. ...
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Why AI pilots fail to reach production and how to fix it | ServiceNow The CX Shift India
ServiceNow
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3 months
Customer churn starts where trust breaks down. The companies with the strongest retention records share one thing in common: they deliver on what they promise, and they communicate proactively when...
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How to reduce customer churn through trust | ServiceNow The CX Shift India
ServiceNow
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3 months
Enterprise AI adoption is stalling, not because organisations don't see the value, but because the path forward isn't clear. Too many vendor choices, a fast-changing technology landscape, and uncer...
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Why AI projects stall in Indian enterprises | ServiceNow The CX Shift India
ServiceNow
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3 months
AI pilots are everywhere in India. Production deployments are not. In this conversation from The CX Shift India 2026, Aditya Sudhindranath, Chief Strategy Officer at Deloitte India, and Sumeet Math...
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How to Move AI From Pilot to Production | ServiceNow The CX Shift India
ServiceNow
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3 months
In many organizations, change management windows like freeze, blackout, and maintenance periods are very important to avoid risks during critical times. However, users can sometimes by mistaken sel...
Restrict Change Submission When Planned Dates Fall in Freeze, Blackout, or Maintenance Windows
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Two of the most impactful Now Assist for ITSM skills — in one video. Incident Sentiment Analysis gives your agents a real-time read on how users are feeling, surfacing emotional context that work n...
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Video 3b - Incident Sentiment analysis and resolution notes generation
ServiceNow Community
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3 months
The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
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3 months
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The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
New article articles in ServiceNow Community
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3 months
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The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
New article articles in ServiceNow Community
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3 months
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The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
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3 months
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Picking up a complex incident with 10 work notes, a linked problem record, and an updated description from an escalating user? Now Assist can read all of it and give you a plain-language summary in...
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Video 3a - Incident Summarization in action using Now Assist
ServiceNow Community
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3 months
Accessibility awards aren't why we do this work. But they carry weight in rooms where this discipline still has to make its case — and they signal to every company investing in accessibility that t...
Accessibility Isn't Won. It's Built.
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Main Topic: The Connected Enterprise: Building a Unified Knowledge Ecosystem
Across People, AI, & Platforms a Customer Story by Stanford University Health System
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June 2026 First Friday's Recorded Session- The Connected Enterprise (Customer Story)
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See what's new in the Customer Impact Tab for the PSEW Q2 2026 release. This demo walks through the new dedicated Customer Impact tab in the Service Operations Workspace, covering proactive record ...
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PSEW Customer Impact in the Australia Q2 Store Release
ServiceNow Community
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3 months
A walkthrough of the redesigned consumer registration experience in Service Exchange Center, including pre-onboarding checks with inline issue detection and resolution steps, the gated Start Regist...
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SE Registration Experience in the Australia Q2 Release
ServiceNow Community
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3 months
The Related Dashboards page is part of the Assistant Analytics dashboard in Assistant Designer. It gives you a single place to browse Platform Analytics dashboards available across your organizatio...
Assistant Analytics: Related Dashboards page
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3 months
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