Picking up a complex incident with 10 work notes, a linked problem record, and an updated description from an escalating user? Now Assist can read all of it and give you a plain-language summary in one click. In this video, we show you how the Incident Summarization skill works in practice — what agents see when they use it, when it's most valuable, and how admins can activate and configure it in the Now Assist Admin Console. If your team spends too much time getting up to speed on incidents, this is the skill that changes that.