Two of the most impactful Now Assist for ITSM skills — in one video. Incident Sentiment Analysis gives your agents a real-time read on how users are feeling, surfacing emotional context that work notes alone can't capture. Resolution Notes Generation takes the pain out of closure documentation, producing a structured, accurate draft from the incident's full work history in seconds. Watch both skills in action and see how they work together to help your team close incidents faster, communicate better, and document more consistently every single time.