ServiceNow News
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Customer churn starts where trust breaks down. The companies with the strongest retention records share one thing in common: they deliver on what they promise, and they communicate proactively when...
Video
How to reduce customer churn through trust | ServiceNow The CX Shift India
ServiceNow
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3 months
Enterprise AI adoption is stalling, not because organisations don't see the value, but because the path forward isn't clear. Too many vendor choices, a fast-changing technology landscape, and uncer...
Video
Why AI projects stall in Indian enterprises | ServiceNow The CX Shift India
ServiceNow
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3 months
AI pilots are everywhere in India. Production deployments are not. In this conversation from The CX Shift India 2026, Aditya Sudhindranath, Chief Strategy Officer at Deloitte India, and Sumeet Math...
Video
How to Move AI From Pilot to Production | ServiceNow The CX Shift India
ServiceNow
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3 months
In many organizations, change management windows like freeze, blackout, and maintenance periods are very important to avoid risks during critical times. However, users can sometimes by mistaken sel...
Restrict Change Submission When Planned Dates Fall in Freeze, Blackout, or Maintenance Windows
New article articles in ServiceNow Community
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3 months
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Two of the most impactful Now Assist for ITSM skills — in one video. Incident Sentiment Analysis gives your agents a real-time read on how users are feeling, surfacing emotional context that work n...
Video
Video 3b - Incident Sentiment analysis and resolution notes generation
ServiceNow Community
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3 months
The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
New article articles in ServiceNow Community
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3 months
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The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters this October!
Nexus for Asset Management 2026: Register Now and Submit Your Story
New article articles in ServiceNow Community
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3 months
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Picking up a complex incident with 10 work notes, a linked problem record, and an updated description from an escalating user? Now Assist can read all of it and give you a plain-language summary in...
Video
Video 3a - Incident Summarization in action using Now Assist
ServiceNow Community
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3 months
Accessibility awards aren't why we do this work. But they carry weight in rooms where this discipline still has to make its case — and they signal to every company investing in accessibility that t...
Accessibility Isn't Won. It's Built.
New article articles in ServiceNow Community
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3 months
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Main Topic: The Connected Enterprise: Building a Unified Knowledge Ecosystem
Across People, AI, & Platforms a Customer Story by Stanford University Health System
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June 2026 First Friday's Recorded Session- The Connected Enterprise (Customer Story)
New article articles in ServiceNow Community
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3 months
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See what's new in the Customer Impact Tab for the PSEW Q2 2026 release. This demo walks through the new dedicated Customer Impact tab in the Service Operations Workspace, covering proactive record ...
Video
PSEW Customer Impact in the Australia Q2 Store Release
ServiceNow Community
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3 months
A walkthrough of the redesigned consumer registration experience in Service Exchange Center, including pre-onboarding checks with inline issue detection and resolution steps, the gated Start Regist...
Video
SE Registration Experience in the Australia Q2 Release
ServiceNow Community
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3 months
The Related Dashboards page is part of the Assistant Analytics dashboard in Assistant Designer. It gives you a single place to browse Platform Analytics dashboards available across your organizatio...
Assistant Analytics: Related Dashboards page
New article articles in ServiceNow Community
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3 months
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Demonstrates how to get started with Cloud Cost Management. Chapters: 00:00 Intro 00:28 Set up the application in the Cloud Cost Management workspace 01:44 Tour of the application 03:15 Recommendat...
Video
Cloud Cost Management | Getting started
ServiceNow Documentation
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3 months
The Related Dashboards page is part of the Assistant Analytics dashboard in Assistant Designer. It gives you a single place to browse Platform Analytics dashboards available across your organizatio...
Assistant Analytics: What the Related Dashboards
New article articles in ServiceNow Community
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3 months
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Contract Management Pro
Never Miss an Obligation Again: _How CM Pro Keeps Your Contracts Compliant_
Buried obligations are a hidden business risk. Learn how Contract Management Pro surfac...
Never Miss an Obligation Again: How CM Pro Keeps Your Contracts Compliant
New article articles in ServiceNow Community
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3 months
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I have been exploring around creating a few MCP servers for ServiceNow and. The experience has been interesting because MCP makes it much easier for AI assistants to interact with business systems ...
MCP and ServiceNow: Enabling Context-Aware AI with LLMs
New article articles in ServiceNow Community
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3 months
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Product Next Door: Community Feedback Meets Product Roadmap — ServiceNow IRM Edition
New article articles in ServiceNow Community
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3 months
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In this first episode of Product Next Door, we hosts a candid conversation between community members Vaishnavi Lathkar, Martin Jensen, and Dinesh Kumar Raghu (all seasoned ServiceNow practitioners ...
Video
Product Next Door: Community Feedback Meets Product Roadmap — ServiceNow IRM Edition
ServiceNow Dev Program
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3 months
Flow Designer in ServiceNow: What the Australia Release Actually Changes
I've been working with [Flow Designer](https://www.servicenow.com/products/platform-flow-designer.html) si...
Flow Designer in ServiceNow: What the Australia Release Actually Changes
New article articles in ServiceNow Community
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3 months
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You are live with AI - now what? Scaling ServiceNow Otto for CSM across your organization requires more than deploying AI skills and agents. It requires a governance model that owns your AI pipelin...
Video
Governing AI at Scale - A COEI for Your AI Pipeline
ServiceNow Community
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3 months
Thank you for joining us May 27, at 12:00 PM ET for an update on a new incoming feature being Dashboard summarization & the new improvements to our already existing AI Data Explorer. We walked thro...
Video
Dashboard Summarization & AI Data Explorer enhancements - May 27, 2026 - Platform Analytics Academy
ServiceNow Community
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3 months