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Automated quality assurance reviews closed Customer Service Management Cases against a configurable rubric and generates a quality score with qualitative feedback for each one, replacing manual spo...
Video
Automated Quality Assurance in ServiceNow Otto for CSM
ServiceNow Community
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about 1 month
In today’s complex business environment, managing risk is not just a necessity - it is a strategic imperative. Enterprises operating in highly regulated industries such as finance, pharmaceuticals,...
Enterprise Risk Management Consulting Services Explained: Your Guide to Risk Consulting Services
REDE Consulting
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about 1 month
www.rede-consulting.com
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Unofficial subtitles for every ticket state #servicenow #servicenowdeveloper #servicenowcommunity
ServiceNow Dev Program
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about 1 month
Join Eliza Orchard to discover how to build and integrate custom AI capabilities directly into your ServiceNow workflows.
Building & integrating custom AI experiences directly into your workflows
New article articles in ServiceNow Community
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about 1 month
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Join Eliza Orchard to discover how to build and integrate custom AI capabilities directly into your ServiceNow workflows.
Building & integrating custom AI experiences directly into your workflows
New article articles in ServiceNow Community
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about 1 month
www.servicenow.com
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Everything AI in ServiceNow runs on skills: prompts, AI Agents, and analysis skills that live inside the Now Platform and have native access to your data, your tables, and your security model. Norm...
Calling ServiceNow AI Skills via REST API: A Complete Walkthrough
New article articles in ServiceNow Community
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about 1 month
www.servicenow.com
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Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informative sessions to help y...
Video
SPM Academy: The journey to Autonomous IT and zero misaligned investments
ServiceNow Community
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about 1 month
We've been hearing more interest lately from customers asking whether Unified Security and Exposure Management (USEM) could be exposed as an MCP (Model Context Protocol) server.
Before we ...
Looking to understand: what would you build if USEM were exposed as an MCP server?
New article articles in ServiceNow Community
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about 1 month
www.servicenow.com
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We've updated the Platform Analytics Known Issues Reference — here's what changed
Transparency matters when you're planning a migration. This bi-weekly refresh clears a large batch of iss...
Interactive Known Issues Companion by Version - Platform Analytics
New article articles in ServiceNow Community
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about 1 month
www.servicenow.com
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Imports in Integration Hub require the ServiceNow IntegrationHub Action Template - Data Stream [com.glide.hub.action\_type.datastream] plugin. For more information, see Request IntegrationHub. A da...
Video
Creating a New Data Import Integration Using an Excel File
ServiceNow Documentation
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about 1 month
If your team uses the App Repository to manage scoped applications, you know the post-clone cleanup process can be a real headache. After cloning an instance, an admin has to manually open each app...
Bulk Upgrade and Convert App Repo Apps After Clone
New article articles in ServiceNow Community
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about 1 month
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[.png) ](https://blog.glidefast.com/from-ai-a...
From AI Assistance to AI Action: How Now Assist and Agentic AI Are Creating Autonomous IT Operations
GlideFast Blog
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about 1 month
blog.glidefast.com
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Every AI-powered business starts with the same question: is your data actually ready for the trip? In this video, we take your data maturity journey on the road, mapping the five stops that get you...
The Road-Trippers Guide to Data Maturity
New article articles in ServiceNow Community
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about 1 month
www.servicenow.com
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It's summer, and everyone is paddling out. AI agents, copilots, and autonomous workflows are everywhere. Every week brings another breakthrough, model, or reason to jump in. If you work with data, ...
Bad data? You're going to wipeout.
New article articles in ServiceNow Community
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about 1 month
www.servicenow.com
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_ This article is brought to you by the letters A and I ... _
- How do we model AI in CSDM?
- What is an AI Asset?
- Where to I put my Agents?
Hot off the press... here is a summary overv...
AI and AICT in CSDM 5.0 Formal Guidance from ServiceNow
New article articles in ServiceNow Community
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about 1 month
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Attention Enterprise Architects and Platform Owners: The ServiceNow SecOps data model has been completely overhauled.
Following the major packaging restructuring in April 2026, the era of ...
Technical Blueprint The April 2026 ServiceNow SecOps Licensing Architecture and Tier Alignment Guide
New article articles in ServiceNow Community
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about 1 month
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Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whether the ag...
Video
ServiceNow Process Intelligence | Don't Automate the Chaos
ServiceNow Community
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about 1 month
Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whether the ag...
Video
ServiceNow Process Intelligence | Don't Automate the Chaos
ServiceNow Insights
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about 1 month
Can AI go from a chat message to a fully closed, autonomous complex case, with zero human touch and full explainability at every step? Watch it happen. Follow George Lewis, a fictional GlideRewards...
Video
Autonomous CSM In Action: 4 Personas, One GlideAirways Demo Story powered by ServiceNow Otto
ServiceNow Community
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about 1 month
Can AI go from a chat message to a fully closed, autonomous complex case, with zero human touch and full explainability at every step? Watch it happen. Follow George Lewis, a fictional GlideRewards...
Video
Autonomous CSM In Action: 4 Personas, One GlideAirways Demo Story powered by ServiceNow Otto
ServiceNow Community
·
about 1 month
![AI Learning Days Logo (1) 2.png](https://www.servicenow.com/community/image/serverpage/image-id/524060iC443427F8730C081/image-dimensions/274x78/is-moderation-mode/true?v=v2 "AI Learning Days Logo...
Welcome to the AI Learning Days Community!
New article articles in ServiceNow Community
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about 1 month
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![AI Learning Days Logo (1) 2.png](https://www.servicenow.com/community/image/serverpage/image-id/524060iC443427F8730C081/image-dimensions/274x78/is-moderation-mode/true?v=v2 "AI Learning Days Logo...
Welcome to the AI Learning Days Community!
New article articles in ServiceNow Community
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about 1 month
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