The shift from AI-assisted productivity to AI-driven action is reshaping how IT organizations operate. ServiceNow customers, especially CIOs, IT Directors, ITSM Leaders, and Platform Owners, are now asking a new question: How do we move beyond generative AI experiments and actually automate work end‑to‑end?

The answer lies in the combined power of ServiceNow Now Assist and Agentic AI, two complementary capabilities that are accelerating the journey toward autonomous IT operations.

This blog breaks down how these technologies work together, what ITSM use cases look like, and how organizations can prepare for the next era of intelligent operations, and why Everforth GlideFast is your trusted execution partner.