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ServiceNow Dev Program
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This post walks through every tool Hardware Asset Management (HAM) gives you to fill in missing hardware lifecycle dates: the end-of-sale, end-of-support, and end-of-life dates that flag when an as...
IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 4 of 6): HAM
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about 1 month
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This post covers the practical side of running a lifecycle coverage program. You'll learn where coverage gets measured — the Software Lifecycle Report in Software Asset Management (SAM) and Hardwar...
IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 5 of 6): Run a Program
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about 1 month
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This post documents how for years IT asset management has chased accuracy (the exact right date), but the real bottleneck today is coverage: having a usable, explainable lifecycle signal for every ...
IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 6 of 6): Conclusion
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about 1 month
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The [previous blog post](https://www.servicenow.com/community/sam-blog/it-asset-management-lifecycle-accuracy-and-coverage-an-overview/ba-p/3577038) made the case that coverage, not accuracy, is th...
IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 2 of 6): Reporting
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about 1 month
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This post makes the case that lifecycle coverage, not accuracy, is the real constraint on most asset management programs. It covers why the coverage gap exists, the Software Asset Management (SAM) ...
IT Asset Management Lifecycle Accuracy and Coverage: An Overview (part 1 of 6)
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about 1 month
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This post is a tour of every tool Software Asset Management (SAM) gives you to fill in missing software lifecycle dates: the end-of-support, end-of-extended-support, and end-of-life dates that tell...
IT Asset Management Lifecycle Accuracy and Coverage Whitepaper Series (Part 3 of 6): SAM
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about 1 month
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The ServiceNow-SDK skill is published to guide your AI powered development from Claude Code, Codex, Windsurf and more. It includes an "explain" feature to give actionable details to the agent...
Make sure that ServiceNow-SDK Skill is Being Used
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about 1 month
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Entities can feel complicated and overwhelming. This guide will help you feel more confident in your decisions as you build your framework.
Entity Management Best Practice Guide for IRM
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about 1 month
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Your Virtual Agent topics are live but the answers aren't right. Here are the five validation gaps that can signal most post-deployment answer-quality problems.
Building Virtual Agent topics that answer user questions
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about 1 month
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When Virtual Agent breaks after setup, these five scenarios help you identify which configuration layer is behind it.
Virtual Agent not working after setup: find the layer that's broken
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about 1 month
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Topics, NLU, portal configuration, and live agent handoff can all pass in Designer and still leave gaps that only appear once real users are in the system.
Five Virtual Agent configuration steps to verify before go-live
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about 1 month
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Autonomous SLO Creator Agent: Accelerating Service Reliability for Distributed Teams
In a world where services are owned by teams spread across regions, time zones, and organizational bou...
Autonomous SLO Creator Agent: Accelerating Service Reliability for Distributed Teams
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about 1 month
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Beers With Engineers - Episode 44 - Meet the AIOps AI Specialist
Video
Beers With Engineers - Episode 44 - Meet the AIOps AI Specialist
ServiceNow Community
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about 1 month
For two decades, IT asset managers have asked: Do we have the exact date? The answer still matters. But today's stronger question is: Do we have the exact date, or where we don't, a usable lifecycl...
New Whitepaper Series: IT Asset Management Lifecycle Accuracy and Coverage
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about 1 month
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If you're an Australia-based practitioner, or just love a good excuse to visit Sydney, mark your calendar because World Forum Sydney is coming up next week, and the Community team is pack...
Heading to World Forum Sydney? So Are We.
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about 1 month
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Join Christina Park and Ashley Snyder to learn how to govern and configure model providers for AI Agents and Now Assist skills. This session explores capabilities designed to answer that question: ...
Governing AI Models in AI Control Tower
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about 1 month
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Every great voice experience starts long before the first "hello." It starts with a clear-eyed answer to one question: what problem are we actually solving, and for whom?
That's the thinki...
Building Voice AI That Works: A Practical Template for HR Use Case Design
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about 1 month
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"AI Agent" から "AI control tower"、最新の "Autonomous Workforce" に至るまで、ServiceNow AIの基本用語や全体像、今後の展開などを実演も交えながら、できる限り分かりやすい言葉で整理してお伝えします。
昨今の急速なAIのテクノロジー進化や業務活用について行けるよう、ServiceNowの提供する最新のAIの機能や価値、仕組みを改...
60分でServiceNow AI の全体像と用語、今後の展開を学ぶ - What is ServiceNow AI?
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about 1 month
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A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom where there's a gen...
Building Custom Voice AI Agents and Considering OOTB HR AI Voice Agents
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