Five Virtual Agent configuration steps to verify before go-live
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Jul 24, 2026
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Topics, NLU, portal configuration, and live agent handoff can all pass in Designer and still leave gaps that only appear once real users are in the system.
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https://www.servicenow.com/community/virtual-agent-nlu-articles/five-virtual-agent-configuration-steps-to-verify-before-go-live/ta-p/3567691