ServiceNow News
53078 items
If you missed our July webinar or want to revisit the conversation, we’ve gathered the recording, presentation deck, and recommended ServiceNow University learning resources to help you continue bu...
Keep Building: Resources from Our July Webinar
New article articles in ServiceNow Community
·
about 1 month
www.servicenow.com
cache
New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Partner Sales: Customer Relationship Management (CRM)
Stories by Prashant Kumar LearnIT on Medium
·
about 1 month
medium.com
cache
In my previous blog, I showed how to generate PDF documents from ServiceNow records. In this follow-up, we'll build a UI Action that generates and attaches Microsoft Word (.doc) documents. We'll st...
Exporting ServiceNow Records to Microsoft Word Using a UI Action
New article articles in ServiceNow Community
·
about 1 month
www.servicenow.com
cache
DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are supported, important ...
SPM Integration with MS Project recommendations and limitations
New article articles in ServiceNow Community
·
about 1 month
www.servicenow.com
cache
Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s old...
Video
ServiceNow E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk
ServiceNow Podcast Series
·
about 1 month
What happens when a global tech leader, a top-tier consulting firm, and a university stop talking about the talent gap and actually close it? This session tells that story. ServiceNow, EY, and Cebu...
Designing an AI Ready Workforce: Lessons from EY and CIT-U
New article articles in ServiceNow Community
·
about 1 month
www.servicenow.com
cache
See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not just closed — to rev...
Process Mining in Minutes — Minute 17: All the work my team has touched
New article articles in ServiceNow Community
·
about 1 month
www.servicenow.com
cache
Quick answer: You can initiate ServiceNow playbooks from multiple places, not just workspaces. Playbook trigger options: - Portals: Display and kick off playbooks, then hand off to teams in workspa...
Video
ServiceNow Playbooks: Where Can You Trigger Them? | Developer Passport Highlight
ServiceNow Dev Program
·
about 1 month
Build Agent now automatically creates checkpoints backed by update sets while you build so you can see exactly what changed at each step, roll back if needed, and work in a way that fits traditiona...
Video
Auto Checkpoints + Update Sets | Developer Passport Highlight
ServiceNow Dev Program
·
about 1 month
AV
In today’s complex regulatory environment, managing risk is not just a necessity but a strategic imperative. Enterprises operating in highly regulated sectors such as Finance, Pharma, and Healthcar...
Understanding Compliance Risk Insights for Effective Risk Mitigation
REDE Consulting
·
about 1 month
www.rede-consulting.com
cache
Want to use a model of your own choosing with Now Assist – instead of one of ServiceNow's managed providers? Maybe it's a model you've fine-tuned, an open-weights model you're hosting yourself, a p...
Video
Connect ServiceNow to Your Own LLM
Secretary of Simplification
·
about 1 month
EmployeeWorks and Now Assist aren't the same thing. They're complementary. EmployeeWorks is the employee-facing front door. It's what your team sees. It understands what they need, routes the reque...
Video
EmployeeWorks vs Now Assist: What's the Difference?
ServiceNow Dev Program
·
about 1 month
New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Health Log Analytics for ITOM Delivery Accreditation
Stories by Prashant Kumar LearnIT on Medium
·
about 1 month
medium.com
cache
In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face mounting pressure to streamlin...
ServiceNow Optimization Services: Unlocking Enterprise Potential
REDE Consulting
·
about 1 month
www.rede-consulting.com
cache
It's not a rebrand. It's an architecture shift. Otto is the experience layer that brings together Now Assist, Moveworks, and multimodal AI on a completely new foundation. All sits on the sense-deci...
Video
What Is ServiceNow Otto? The Unified AI Layer Explained
ServiceNow Dev Program
·
about 1 month
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watch as the AI-powered ...
Video
Use AI-Powered Goal Insights in Strategic Portfolio Management
ServiceNow Community
·
about 1 month
Explore the complete Strategic Portfolio Management (SPM) workflow designed to transform how organizations govern their IT portfolio. From defining strategic goals and understanding your applicatio...
Video
Get Started with SPM: Goals, Prioritization, and Execution
ServiceNow Community
·
about 1 month
Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team members. See how proj...
Video
Manage Projects End-to-End with SPM Project Workspace
ServiceNow Community
·
about 1 month
In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face mounting pressure to streamlin...
ServiceNow Optimization Services: Unlocking Enterprise Potential
REDE Consulting
·
about 1 month
www.rede-consulting.com
cache
New video: A hands-on walkthrough of ServiceNow's AI Agent Studio. We cover the prebuilt AI agents available for ITSM out of the box — incident triage, resolution planning, work plans, and self-ser...
Video
Walkthrough of ServiceNow's AI Agent Studio
ServiceNow Community
·
about 1 month
Case Insights in Customer Service Management brings case context, customer context, trending topics, agentic triggers and critical account alerts together in one card on the case record page. This ...
Video
Case Insights in CSM: Case, Customer, Special Handling Notes Summarizations & Ask AI agentic trigger
ServiceNow Community
·
about 1 month