See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not just closed — to reveal the true volume and distribution of effort, use the Star Diagram to visualize high-volume incoming and outgoing assignment patterns, and leverage AI-powered work-notes analysis to summarize why work is being rerouted, highlight common root causes, and pinpoint actions to improve routing rules and team training.