What Is ServiceNow Otto? The Unified AI Layer Explained
ServiceNow Dev Program
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Jul 25, 2026
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video
It's not a rebrand. It's an architecture shift. Otto is the experience layer that brings together Now Assist, Moveworks, and multimodal AI on a completely new foundation. All sits on the sense-decide-act-secure stack. One platform. One experience. One AI that actually understands your business. Otto isn't just smarter. It's built different.
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