ServiceNow News
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Before you turn on Now Assist, ask yourself one question: is your instance actually ready for it? Now Assist Readiness Evaluation digs into exactly that. Join us on AI Learning Days to learn how to...
Are you ready for Now Assist? How Now Assist Readiness Evaluation can accelerate your implementation
New article articles in ServiceNow Community
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26 days
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Your richest risk signals often live in data platforms, not risk platforms. Bringing the two together changes what's possible.
Risk Data Trapped in Silos — Integrating Databricks Analytics with ServiceNow IRM for 360° Risk Intelligence
REDE Consulting
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26 days
www.rede-consulting.com
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It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?"
This customer is workin...
Platform Analytics dashboard filter on Task Type or CMDB Class
New article articles in ServiceNow Community
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26 days
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Over the last two releases, we've rebuilt how Workplace Managers/ Space Planners plan and manage space, moving from scattered platform tables into one visual, map-first experience purpose-built for...
What's Available in Space Planning
New article articles in ServiceNow Community
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26 days
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Hello Community!
We've added FSM integration and use case content to the Manufacturing Commercial Operations (MCO) documentation for the Australia release. You can access the content fr...
MCO's New FSM Integration and Use Cases
New article articles in ServiceNow Community
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26 days
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Financial institutions and enterprise organizations face a massive structural shift in the cyber threat landscape. Ransomware does not ride on secret infrastructure or hidden tunnels. It uses your ...
AI Amplified Ransomware: Same Roads, Faster Attackers
New article articles in ServiceNow Community
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26 days
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📋 Streamline Legal Content Review for LSD!
Marketing wants to launch a campaign next week. PR has a press release ready to go. Sales needs a customer presentation cleared before a big pitch. And ...
Streamline Legal Content Reviews with Legal Service Delivery!
New article articles in ServiceNow Community
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26 days
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Welcome to the complete beginner's guide to Customer Service Management (CSM) on ServiceNow! In this comprehensive tutorial, we break down everything you need to know about CSM, from fundamental co...
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What is ServiceNow CSM? Customer Service Management Explained for Beginners
TechnoMonk
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26 days
はじめに
ServiceNow Japanは、2026年7月22日（水）から24日（金）にかけてグランニッコー東京 台場で開催されたコンファレンス「[ガートナー セキュリティ ＆ リスク・マネジメント サミット2026](https://www.gartner.com/jp/conferences/apac/security-risk-management-japan)」に出展しました。...
【イベントレポート】ガートナー セキュリティ ＆ リスク・マネジメント サミット2026
New article articles in ServiceNow Community
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26 days
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AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when coupled with automat...
AI Architecture Overview - How classic, generative, agentic, and digital worker AI work together
New article articles in ServiceNow Community
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26 days
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Task Plan Templates allow business owners to create, own, and share case tasks with their team. For more information on what Task Plan Templates are, and the data model, watch: https://youtu.be/fxu...
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Task Plan Templates: Automated Execution, Task Dependencies
ServiceNow Community
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26 days
How do you automate testing for your ServiceNow apps? What does using AI to generate and run tests look like? Ravi Mantrala, PM for ATF Test Agents at ServiceNow, is building with us live. Unscript...
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Live Coding with Friends: Building Automated Tests with ATF Test Agents and Ravi Mantrala
ServiceNow Dev Program
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26 days
RM
Try AI Voice agents for ITSM today! Learn more below... https://www.servicenow.com/community/now-assist-articles/ai-voice-agents-are-here-autonomous-service-that-delights/ta-p/3448126
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How ServiceNow AI Voice Agents Automate Enterprise Work
ServiceNow Community
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26 days
If you missed our July webinar or want to revisit the conversation, we’ve gathered the recording, presentation deck, and recommended ServiceNow University learning resources to help you continue bu...
Keep Building: Resources from Our July Webinar
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26 days
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New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Partner Sales: Customer Relationship Management (CRM)
Stories by Prashant Kumar LearnIT on Medium
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26 days
medium.com
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In my previous blog, I showed how to generate PDF documents from ServiceNow records. In this follow-up, we'll build a UI Action that generates and attaches Microsoft Word (.doc) documents. We'll st...
Exporting ServiceNow Records to Microsoft Word Using a UI Action
New article articles in ServiceNow Community
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26 days
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DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are supported, important ...
SPM Integration with MS Project recommendations and limitations
New article articles in ServiceNow Community
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26 days
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Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s old...
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ServiceNow E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk
ServiceNow Podcast Series
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26 days
What happens when a global tech leader, a top-tier consulting firm, and a university stop talking about the talent gap and actually close it? This session tells that story. ServiceNow, EY, and Cebu...
Designing an AI Ready Workforce: Lessons from EY and CIT-U
New article articles in ServiceNow Community
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27 days
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See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not just closed — to rev...
Process Mining in Minutes — Minute 17: All the work my team has touched
New article articles in ServiceNow Community
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27 days
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Quick answer: You can initiate ServiceNow playbooks from multiple places, not just workspaces. Playbook trigger options: - Portals: Display and kick off playbooks, then hand off to teams in workspa...
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ServiceNow Playbooks: Where Can You Trigger Them? | Developer Passport Highlight
ServiceNow Dev Program
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27 days