ServiceNow News
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Consolidation of some thoughts on ATF that may help you use it effectively and within bounds
ServiceNow Automated Test Framework (ATF): Tips and Tricks
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Navigating the complexities of GDPR when setting up your CSM portal is critical, but it doesn't have to be a roadblock. This article breaks down GDPR compliance into four practical steps for your c...
The trusty Agile Development 2.0 application is being deprecated, paving the way for the new Collaborative Work Management (CWM) solution. In this blog, I reflect on how the outgoing tool has been ...
Deprecation of Agile Development 2.0
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Implementation office hours Q&A - Now Assist for ITSM
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Unlock More Value from Now assist for ITSM - monthly office hours series Q&A
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Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 3: Multi-hop Analysis
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Learn how Demand Management enables you to create a centralized intake of business requests powered by Now Assist–transforming the demand intake process with conversational AI experiences, and eval...
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SPM Academy: Optimize Business Value and Accelerate Decision-Making with Demand Management
ServiceNow Community
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5 months
Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 2: Incident Management
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Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 1: Mine Agentic Workflows
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5 months
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The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across procurement, suppli...
Top 20 Source-to-Pay innovations from Australia Q1, with AI where it matters
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5 months
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Help Allocate Work is a platform agentic workflow that empowers supervisors and agent managers to distribute work fairly, intelligently, and at scale — without the limitations of manual or rules-ba...
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Platform Academy: AWF - Fair and Intelligent Ticket Distribution Across Teams
ServiceNow Community
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5 months
Every unmonitored endpoint is a blind spot waiting to become an incident. This March, we're making it dramatically easier to eliminate those blind spots, whether you'r...
Scale Your Monitoring. Close the Gaps. Do It Automatically.
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5 months
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Short videos covering real use cases acro...
Process Mining in Minutes
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A look back at this quarter and what's ahead.
Q1 Wrap Up: What Should We Build Next?
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5 months
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This page is your resource consumption dashboard. It shows you how many assists your conversational AI assistants are consuming and where those assists are going. Think of it as your cost managemen...
Assistant Analytics: Assists
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As organizations scale AI adoption, governing AI assets becomes increasingly complex and teams need visibility to ensure AI asset management align to business goals. This session explores how Servi...
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Govern AI Assets and speed up onboarding Use Process Mining to optimize AI Control Tower workflows
ServiceNow Community
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5 months
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub.
But what’s happening now feels different.
With the lat...
Why Agentic AI is a bigger shift than automation in ServiceNow?
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Learn the foundations of Service Mapping, including patterns, schedules, and defining application services. This session will also cover how to identify service entry points, map upstream and downs...
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ServiceNow Exchange: Autonomous IT Academy - Service Mapping
ServiceNow Community
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5 months
Join this session to learn how Moveworks integrates with Employee Center to deliver a smarter, more intuitive employee support experience. We’ll explore how AI-powered search, automated requests, a...
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ServiceNow Exchange: Employee Experience Academy - Moveworks in Employee Center
ServiceNow Community
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5 months
Are you an HR Business Partner (or in a related HR role) working with tools, data, and employee experience day-to-day?
Whether you manage talent insights, navigate HR case management, suppor...
Calling All HR Business Partners to Share Your Expertise with ServiceNow!
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5 months
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Hello Cleveland SNUG Members!
Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers who want to present! ...
Save the Date & Call for Sponsor: 2026 Cleveland SNUG on 6/8
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