Learn the foundations of Service Mapping, including patterns, schedules, and defining application services. This session will also cover how to identify service entry points, map upstream and downstream dependencies, and visualize service maps for critical business services with governance and ownership considerations in mind. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!: https://info.servicenow.com/ServiceNowExchange-IT-Solutions-academies.html?cid=losn:com --- The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable steps—how to operationalize AI-driven automation, institute proactive issue resolution, and enable self-service capabilities across your IT environment. This series is designed to help you break silos, optimize workflows, and turn the vision of uninterrupted, efficient IT operations into reality. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting. Target Audience: - IT Operations Leaders & Site Reliability Engineers (SREs) - IT Service Management (ITSM) Managers & Service Desk Leaders - Platform Owners - Enterprise Architects & Strategy Managers - Automation and AI Strategy Leads About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events : https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events