Help Allocate Work is a platform agentic workflow that empowers supervisors and agent managers to distribute work fairly, intelligently, and at scale — without the limitations of manual or rules-based approaches. In this session, we'll explore how Help Allocate Work moves beyond traditional work assignment paradigms, and what it means for your team's efficiency, balance, and responsiveness. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today : https://info.servicenow.com/ServiceNowExchange-Platform.html?cid=losn:com Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence. About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events : https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events