Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.

You know your MTTR. But do you know what’s actually driving it?

Dashboards tell you where performance stands. Process Mining tells you why. Map how incidents actually move through your service desk, isolate the routing inefficiencies and assignment delays dragging down resolution times, and pinpoint where AI agents can take work off your team.