ServiceNow News
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We’ve been building workflows in ServiceNow for years so what makes “agentic” workflows different?
The key difference is this:
👉 Traditional workflows follow predefined paths
👉 Agentic systems...
From workflows to building an autonomous agent what actually changed?
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Starting the new month with a little inspiration boost — that’s the idea behind our [monthly wallpapers series](https://www.smashingmagazine.com/category/wallpapers) which has been going on for mor...
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The Joy Of A Fresh Beginning (April 2026 Wallpapers Edition)
Articles on Smashing Magazine — For Web Designers And Developers
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I recommend bookmarking this artic...
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HR Service Delivery (HRSD) || Knowledge & Troubleshooting Resources
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皆さん、こんにちは。ServiceNow CSMの家子です。
本日は、ServiceNow最大級のイベント、「ServiceNow Knowledge 2026」 について、ご紹介します🚀
Knowledge 2026 は、2026年5月5日〜7日にラスベガスで開催される、ServiceNow 最大級のグローバルイベントです。
世界中のユーザー、パートナー、開発者が集...
ServiceNow Knowledge 2026 概要と見どころ解説！
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本記事では、 ServiceNow を多言語環境で利用する際によく寄せられる質問とその回答 をまとめています。
グローバル展開や非英語環境での導入を検討されている方、また多言語対応に関する基本的な考え方を整理したい方の参考になれば幸いです。
Q1. ServiceNow のローカリゼーションとは何ですか？
ServiceNow におけるローカリゼーションとは、ユーザーの言語...
ServiceNow 多言語（ローカリゼーション）に関するよくある質問（FAQ）
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Introduction
Strategic Portfolio Management (SPM) in ServiceNow provides organizations with a unified platform to align strategy with execution.
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Strategic Portfolio Management Functional Data Model
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_ 免責事項： 本記事はServiceNowの公式な勉強方法やガイドラインではなく、筆者がCSA（Certified System Administrator）を取得した際の個人的な学習経験に基づくものです。学習スタイルは人それぞれですので、あくまで一つの参考としてお読みいただければ幸いです。_
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はじめに
ServiceNowのCSA資格に挑戦しようと思...
ServiceNow CSA資格取得のロードマップ ― 私が実践した3つの学習法
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Help agents triage and resolve complaint cases faster with structured, context-aware AI summaries
Complaint Case Summarization is a generative AI skill that produces structured summaries ...
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Now Assist for CSM - Complaint Case Summarization
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Automatically triage, research, and manage complaint cases end-to-end through a coordinated team of specialized AI Agents
Accelerate Complaint Case Handling is an agentic workflow that or...
Now Assist for CSM - Accelerate Complaint Case Handling Agentic Workflow
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Automate complaint intake and case creation through a structured, conversational AI Agent built for product and location-based grievances
The Complaint Case Intake AI Agent identifies, va...
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Now Assist for CSM - Complaint Case Intake AI Agent
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What’s New in This Release:
Quick Story Generation
Generate a single story at a time with the new “Generate story” button. Provide 1–2 lines of story context (persona, goals, etc.) and ...
Quick Story Generation: Create Stories Quickly Using AI in Agile Development & EAP
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Introducing AI-Generated Project Status Reports
Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your project data and generates complete st...
AI Status Reports: Generate Complete Project Status Report with AI in Seconds
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In Part 1, we covered the basics of REST API Access Policies. But what if you need to restrict an API to a specific OAuth app, or limit an integration user to only certain APIs? Part 2 dives into a...
Advanced API Access Controls: Auth Scope, OAuth Entity Linking, and MIAC (Part 2)
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AI Academy Go from Zero to Hero in Hours with SNs AI Driven Onboarding
ServiceNow Community
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AI Academy SmartDocs Empowering Core Workflows with Intelligent AI Capabilities
ServiceNow Community
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We all know that we need to automate IT support. Let’s face it—ticket volumes are still going up and budgets are tighter than ever. The question isn’t whether we should do it, but how. You can’t ju...
Successfully navigate your zero-touch IT support journey with this primer
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Consolidation of some thoughts on ATF that may help you use it effectively and within bounds
ServiceNow Automated Test Framework (ATF): Tips and Tricks
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Navigating the complexities of GDPR when setting up your CSM portal is critical, but it doesn't have to be a roadblock. This article breaks down GDPR compliance into four practical steps for your c...
The trusty Agile Development 2.0 application is being deprecated, paving the way for the new Collaborative Work Management (CWM) solution. In this blog, I reflect on how the outgoing tool has been ...
Deprecation of Agile Development 2.0
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Implementation office hours Q&A - Now Assist for ITSM
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Unlock More Value from Now assist for ITSM - monthly office hours series Q&A
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Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 3: Multi-hop Analysis
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Learn how Demand Management enables you to create a centralized intake of business requests powered by Now Assist–transforming the demand intake process with conversational AI experiences, and eval...
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SPM Academy: Optimize Business Value and Accelerate Decision-Making with Demand Management
ServiceNow Community
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Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 2: Incident Management
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