ServiceNow News
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Federal agencies investing in modern HCM platforms — Oracle, SAP, Workday and others — are making smart, strategic moves. But here's what the implementation roadmap doesn't show you: phased deploym...
Video
Beyond the Portal Creating a Unified Digital Front Door with ServiceNow + Modern HCM
ServiceNow Community
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5 months
Generative AI is transforming enterprise service management, but its efficacy relies heavily on a framework known as Retrieval-Augmented Generation (RAG). This post explores the mechanics of RAG an...
Demystifying RAG: Understanding Its Application in ServiceNow
Cezary Basta – Dev Blog
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5 months
cezarybasta.dev
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Imagine that you need to improve the UX of a legacy system. A system that has been silently working in the background for almost a decade. It’s slow, half-broken, unreliable, and severely outdated ...
How To Improve UX In Legacy Systems
Articles on Smashing Magazine — For Web Designers And Developers
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5 months
smashingmagazine.com
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![KartikLanka_0-1775821000413.png](https://www.servicenow.com/community/image/serverpage/image-id/509657iB7F55772BBB6EABF/image-size/medium/is-moderation-mode/true?v=v2&px=400 "KartikLanka\_0-17758...
Why Automation Governance is Non-Negotiable in 2026?
New article articles in ServiceNow Community
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5 months
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Hi Community,
The Australia Store release for Manufacturing Commercial Operations (MCO) is here. This release brings smarter workflows, AI-assisted automation, and tighter system integration acros...
Manufacturing Australia Store Release: What's New in Manufacturing Commercial Operations (MCO)
New article articles in ServiceNow Community
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5 months
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The Problem: Excel Chaos Meets Manual Effort
Every enterprise team, whether IT, HR, or Operations—relies heavily on Excel.
- Asset inventories
- Employee onboarding lists
- Vendor or dev...
Transform Excel Imports with AI: Introducing Excel Mapping in ServiceNow AI Lens
New article articles in ServiceNow Community
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5 months
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In today’s fast-paced and highly regulated industries such as Finance, Pharma, and Healthcare, enterprises face complex challenges. These challenges demand not only compliance and risk management b...
Maximizing Potential with Platform Consulting Services
REDE Consulting
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5 months
www.rede-consulting.com
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Introduction:
In the CSM/FSM Configurable Workspace, [creating page variants](https://www.servicenow.com/docs/r/application-development/ui-builder/create-variant.html) lets you define di...
Creating Page Variants for Case Types - Complaint Case Example
New article articles in ServiceNow Community
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5 months
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Getting a new ServiceNow product up and running can involve a lot of moving parts — Application Manager, different Guided Setups, product documentation — there can be a lot of pieces to juggle.
No...
Meet Now Assist for Setup — the new, faster way to get your ServiceNow products up and running!
New article articles in ServiceNow Community
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5 months
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CreatorCon Crew is your official welcome, designed to help you hit the ground running and make the most of every moment. Show up to the Day 1 social, grab some treats, and connect with MVPs an...
First Time at CreatorCon? Join the Crew.
New article articles in ServiceNow Community
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5 months
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Agenda Builder is officially open for registered Knowledge and CreatorCon 2026 attendees, and your window to lock in your must-attend sessions is right now.
How to Use Agenda Builder for Knowledge 2026 and CreatorCon
New article articles in ServiceNow Community
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5 months
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Did you all read that sobering report from [Tom’s Hardware about the tech industry laying off nearly 80,000 employees in the first quarter of 2026](https://www.tomshardware.com/tech-industry/tech-i...
Don't panic. Prepare.
New article articles in ServiceNow Community
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5 months
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The choice depends on what you're releasing and how your organization structures ownership.
Digital Product Release: Application Models vs. Service Models
New article articles in ServiceNow Community
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5 months
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For developers with preferred IDE's and AI coding tools, ServiceNow's April Build Anywhere announcement offers maximum flexibility. Developers can build on ServiceNow using any front door. The Serv...
Build anywhere, run on ServiceNow: deploying from external IDEs
New article articles in ServiceNow Community
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5 months
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Overview
This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by...
Hide Incident Summarization on the Incident Details Tab
New article articles in ServiceNow Community
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5 months
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There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only...
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The Void Between Data and Decisions with Pete Williams
ServiceNow Community
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5 months
Build Agent is now fully supported on Zurich, picks up new metadata types (Forms, UI Actions, Service Portal, Scheduled Jobs, Events), improved search, and increased interaction limits. Plus, a bra...
What's New in Now Assist for Creator: Australia EA || Zurich Patch 8 Release (April Store Release)
New article articles in ServiceNow Community
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5 months
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Ever wondered how the newly acquired Moveworks actually integrates with our beloved ServiceNow platform? 🤔 It's not just another chatbot! Let's dive deep into the architecture, data security, and h...
Beyond the Hype: Moveworks & ServiceNow Architecture, Security, and Key Concepts
Cezary Basta – Dev Blog
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5 months
cezarybasta.dev
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Add price ramps to quote line items to define incremental price changes for recurring product offerings. Before you begin Configurable product offerings eligible for price ramps must have the Enabl...
Video
Quote Management | Modify Quantities on Contract Lines
ServiceNow Documentation
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5 months
SNUG DK PFA. Wednesday, May 27, 2026
📍Copenhagen
🎯Community-driven sessions, real-life use cases, open discussions, and great conversations with people who work hands-on with ServiceNow every da...
27/5 Join us for ServiceNow User Group DK @ PFA
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5 months
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