ServiceNow News
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We wrote the book on Service Graph CMDB. Literally.
If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a co...
Get an advanced copy of the Service Graph CMDB for Dummies
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5 months
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Explore this session from the ServiceNow Enterprise Architecture Product Excellence team, featuring practical user journeys in Enterprise Architecture Workspace. The session highlights how differen...
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Getting value by adopting Enterprise Architecture Workspace
ServiceNow Community
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5 months
![PSMDCM_SNUGSRelaunch_SocialCards_Option1_Event.png](https://www.servicenow.com/community/image/serverpage/image-id/510122iCC75719486D5B101/image-size/large?v=v2&px=999 "PSMDCM\_SNUGSRelaunch\_Soc...
More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!
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5 months
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_ServiceNow Community • Technical How-To_
> ⚠️ Disclaimer
>
> This article is an independent community contribution and is not official ServiceNow documentation. It is provided as-is for educatio...
How To: mTLS for MID Servers Running in Kubernetes
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5 months
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This video provides a technical walkthrough on how to implement a dynamic Alert component in the ServiceNow UI Builder. Role required: ui\_builder\_admin servicenow servicenowdemo UIBuilder This vi...
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Create and customize alert messages in UI Builder
ServiceNow Documentation
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5 months
I work in tech. I build learning experiences for a living. I know exactly where the resources are and how to use them. And I still have to block time on my calendar to make sure I invest in my own ...
Keep the momentum going: schedule time to learn
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5 months
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Check case status, make updates, and create new cases — all through a simple voice conversation. No menus. No hold times. No agent needed. ServiceNow Voice AI Agents deliver instant, natural-langua...
Video
AI Voice Agents for CSM - Get Case Status and Create Cases
ServiceNow Community
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5 months
Implementation Playbook
How to Programmatically Toggle the Now Assist Chatbot in Employee Center
Add an open/close toggle directly in the EC header — using the platform's own internal ev...
How to Programmatically Toggle the Now Assist Chatbot (Enhanced Chat Window) in Employee Center
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5 months
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Learn how to configure the out-of-the-box CSM AI Voice Agents for Get Case Status and Manage Cases in ServiceNow. This video walks through the OOTB Case Status and Create Case Voice Agents in AI Ag...
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Now Assist for CSM Configuration Short: AI Voice Agents - Get Case Status and Create Cases
ServiceNow Community
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5 months
See the Customer 360 experience for Agentic Contact Center for Banking in action. This demo walks through the purpose-built customer profile page designed for CSR agents, and shows how the Customer...
Video
Feature Short: Agentic Contact Center - Customer 360
ServiceNow Community
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5 months
In the race to digital transformation, ServiceNow has become the "operating system" for the modern enterprise. But as platforms grow in complexity—spanning from ITOM and HRSD to specialized areas l...
Scaling Without the Overhead: The Case for ServiceNow Experts on Demand
REDE Consulting
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5 months
www.rede-consulting.com
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> ※本記事はImpact Guided/Totalのご契約者向けに作成しております。Impact について詳細は[こちら](https://www.servicenow.com/jp/impact.html)
こんにちは。ServiceNow CSMのNaoです。
皆さん、Impact をお使いの際、こんな経験はありませんか？
> 「Impact の画面を開くために、インスタンスとは...
🚀 Impact をもっと便利に、もっと賢く── Impactアプリのご紹介
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5 months
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On April 1st, 2026, we hosted another successful Ask the Experts session. As always, the session delivered valuable engagement, with thoughtful questions from our customers. Many were addressed liv...
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Ask The Experts - April 1st, 2026 - Platform Analytics Academy
ServiceNow Community
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5 months
_A different way to think about scaling Platform Analytics_
Your Dashboards Aren't Governance. They're Just Dashboards.
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5 months
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The FSO Agentic Contact Center for Banking is here. AI-powered context, unified customer views, and real-time agent guidance — all inside the ServiceNow workspace. No system switching. No guesswork...
Now Available - Agentic Contact Center for Banking
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5 months
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Thank you to everyone who has been joining our Unified Security Exposure Management (USEM) Office Hours. Below you'll find a summary of the top fre...
USEM Office Hours FAQs: Migration & Adoption
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5 months
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The CIS Data Foundation (CIS-DF) certification covering CMDB and CSDM is now live and free through June 30, 2026 for all ServiceNow customers and partners. CIS-DF is a prerequisite for the EA Deliv...
CIS Data Foundation Certification Is Live, Free Through June 30
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5 months
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Here is an emerging paradox worth sitting with: The prevailing narrative around AI in the enterprise focuses on putting humans in the loop — primarily to make decisions. However most organizations ...
The Enterprise Can't Decide: Why Strategic Decision Debt Is the Real Barrier to AI Transformation
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5 months
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In this Platform Academy session, Sharon Barnes and Santanu walk through Assistant Analytics in ServiceNow, giving admins and developers a clear, actionable way to measure performance across conver...
Platform Academy: An Admins Guide to Assistant Analytics
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5 months
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