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Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into real business result...
Don't Miss These Customer Success Sessions at Knowledge 2026
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The Platform You Invested in Is About to Deliver Like Never Before
A New ServiceNow Era - Autonomous IT
New article articles in ServiceNow Community
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The challenge
I've had a number of customers over the years that have wanted to revert something that they've customised back to baseline / out-of-the-box.
There's a few reasons why you'd want t...
Use Quick Edit for minor corrections like fixing typos or updating text, while keeping the template in its published state. servicenow servicenowdemo quickedit For more information about using quic...
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Modify a published template using quick edit
ServiceNow Documentation
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4 months
Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously
Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI as...
Process Mining and AI Control Tower: Closing the Loop on AI Asset Governance
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The CreatorCon Hackathon is back, and whether you're a seasoned builder or someone who's never touched a line of code, there's a spot with your name on it.&n...
Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21
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Overview
Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro records, and your contr...
Setting Up Docusign eSignature for Contract Management Pro
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See the CSR Live Call Support AI Agent for Agentic Contact Center for Banking in action. This demo walks through how the CSR AI Agent assists a customer service representative during a live inbound...
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Feature Short: Agentic Contact Center - Interaction & CSR AI Agent
ServiceNow Community
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4 months
At some point, it's less about learning more and more about using what you already know.
From Information to Application: Visualization and Intention Setting
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4 months
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Web embeddables extend ServiceNow CRM self‑service into any website using secure, low‑code components—driving higher self‑service adoption, faster resolution, and lower operational complexity.
Elevate CRM Self-Service with Web embeddables
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Hello SNUG members!
Please consider joining us to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage ...
Knowledge 2026 Keynote Speaker Focus Group: Hope you can attend!
New article articles in ServiceNow Community
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Hello SNUG members!
We still have room for you to join us!
Preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape wh...
Get a preview of the Knowledge 2026 Keynotes! Register for the Focus Group!
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Recently, I attended a Montreal ServiceNow Community Meetup , where one of the sessions focused on building custom components using the ServiceNow CLI. The presentation immediately caught my attent...
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Hands‑On with ServiceNow CLI: Building a Custom UI Component
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HR teams are drowning in repetitive requests , such as address changes and benefits questions — and it's overwhelming agents and teams, impacting employee satisfaction. But not every HR case deserv...
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Process Mining in Minutes - Resolve non critical HR cases
ServiceNow Community
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4 months
Seeing "failure threshold reached" on your CMDB Health Dashboard? Here's what it actually means and why fixing the data is a better move than raising the threshold.
CMDB Health “failure threshold reached”: What it means and what to do about it
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Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 4: HR Service Delivery - Resolve non-critical HR cases
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Dear All,
We are excited to host our AI solutions showcase along with a customer meet-and-greet at Booth 5410 during the upcoming Knowledge 2026 (K26) event.
We warmly invite our valued ...
Invitation to ServiceNow Knowledge 2026 (K26)
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This article consolidates lessons from an Incident Summarization implementation and explains, in practical terms, how you can configure the Incident Summarization skill beyond the Now Assist Admin ...
Configuring the Summarization Skill beyond the Now Assist Admin console
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Digital Integration Management centralizes and governs application integrations within complex enterprise environments, providing architects with a clear view of dependencies, impacts, and lifecycl...
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Digital Integration Management | Overview
ServiceNow Documentation
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4 months
Localization Workspace detects untranslated and partially translated content and automatically groups content items that require translation into a localization task Chapters: 00:07 Localization Wo...
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Request a translation project in Localization Workspace
ServiceNow Documentation
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4 months
Recap
_What's new: _ _A dedicated admin interface in Workplace Central for managing spaces, neighborhoods, and user assignments — available in the Q1 2026 release._
_Who&n...
Introducing the New Workplace Admin Experience: Space Planning
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For web professionals, session management is a balancing act between user experience, cybersecurity, and resource usage. For people with disabilities, it is more than that — it is a barrier to buyi...
Session Timeouts: The Overlooked Accessibility Barrier In Authentication Design
Articles on Smashing Magazine — For Web Designers And Developers
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