ServiceNow News
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SmartDocs vs. Document Intelligence: Ask your Docs or Automate them? What's the difference (and When to use each)?
Table of Contents
- [What is Now Assist for Document Management (SmartDocs)?](...
SmartDocs vs. Document Intelligence
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Into trivia, roundtables, real talk from platform experts, or want to walk away with something you can actually use? Here's what's flying under the radar.
Hidden Agenda Gems: CreatorCon Sessions You Should Know About
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4 months
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ServiceNow offers two distinct ways to discover your AWS environment - Pattern-Based Discovery and the Service Graph Connector(SGC). Each has its strengths, trade-offs, and ideal use cases. Here's ...
AWS Discovery on ServiceNow: Pattern-Based vs. Service Graph Connector - Which Should You Choose?
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4 months
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The feedback on feedback survey is here — Help us improve how Knowledge Management captures yours
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Agentic AI for Employee Journey Management: Overview
This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management (EJM) in ServiceNow...
Agentic AI for Employee Journey Management: Overview
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Step-by-step demonstration of migrating from ITSM Agent Workspace to Service Operations Workspace using the on-screen migration utility. Chapters: 00:10 Why migration is essential 00:42 Agent Works...
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ITSM | Migrate from ITSM Agent Workspace to Service Operations Workspace
ServiceNow Documentation
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4 months
Learn how Microsoft Teams call quality monitoring helps IT teams identify and resolve communication issues. This overview demonstrates analyzing call quality metrics, network performance, and devic...
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Digital End-User Experience | Monitor Microsoft Teams call quality
ServiceNow Documentation
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4 months
Is your ServiceNow renewal hiding a $780k mistake? 📉 Most organizations lose 20-25% of their license value to "ghost users" and misassigned roles. As a ServiceNow CTA, I’m breaking down the single...
ServiceNow Licensing: Fulfiller vs. Unrestricted User Models
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4 months
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ServiceNow has announced that its entire product portfolio will now be AI-enabled by default. No add-ons. No separate purchases. No integrations required.
Every customer will be positioned to rece...
ServiceNow’s AI-Enabled Portfolio and New Product Packaging: What Customers Should Challenge Before They Commit
ServiceNow Archives - UpperEdge
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4 months
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Financial risk management remains a critical challenge for businesses navigating complex markets and regulatory environments. Unexpected risks can disrupt operations, cause financial losses, and da...
Enhancing Financial Risk Management with AI-Powered ServiceNow IRMGRC Solutions
REDE Consulting
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4 months
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Every repeat incident tells the same story: the pattern was there, but nobody saw it in time. AI-powered pattern detection is changing that. Read on to see how.
Most Workplace Accidents Are Preventable. So Why Do They Keep Happening?
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4 months
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Now Assist Data Kit
_Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the data. This series i...
From Blank Canvas to Brilliant Demo: How an AI Architect Solved the Data Problem for Now Assist
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Overview
This article outlines all the topics detected by the Project Insights engine, focusing on Task Management and Milestones. For each topic, it explains what is monitored, when an insight i...
What Project Insights Detects — Tasks & Milestones
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We’re inviting professionals from Field Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By sign...
Inviting Professionals from Field Service Management: Join Our Agent Research Participant Pool!
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We’re inviting professionals from Customer Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By s...
Inviting Professionals from Customer Service Management: Join Our Agent Research Participant Pool!
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The LA Court System demonstrates how strategic workforce development can drive real efficiency and modernization in the public sector. By investing in ServiceNow University training, the court has ...
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Modernizing Justice: How the LA Court System upskills its workforce with ServiceNow University
ServiceNow Community
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4 months
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, ...
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AI Academy - Activate AI Agents for your organization in less than 20 minutes
ServiceNow Community
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4 months
We’re inviting professionals from Telecommunication to join our ServiceNow Telecommunications Research Participant Pool - a community of telecom professionals whose insights help...
Inviting Professionals from Telecommunication: Join Our Telecom Research Participant Pool!
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4 months
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We’re inviting professionals from Retail and Hospitality Operations to join our ServiceNow Feedback Participant Pool. This initiative aims at understanding what truly makes retail operations ...
Inviting Professionals from Retail and Hospitality Operations: Join Our Research Participant Pool!
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Overview
Once Project Insights is set up, it works out of the box with sensible defaults. But every project is different and this article explains how to customize which topics are enable...
Project Insights Engine: Configuration and Severity Levels
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What is Now Assist for SPM Project Insights?
Now Assist for SPM continuously monitors your project data and delivers AI-generated insights directly to project managers — surfaci...
Project Insights Engine: What Gets Surfaced and Why
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